Medical Scheduling Specialist

RAYUS Radiology•Alexandria, MN

15h•$18 - $26

About The Position

RAYUS Radiology is seeking a Scheduling Specialist to provide services to patients and referring professionals by answering phones, managing faxes, and scheduling appointments. This is a full-time role working Monday through Friday from 8:45 a.m. to 5:15 p.m., with no weekends. Local remote work eligibility is available after approximately three months of onsite training and demonstrated proficiency in the role. The position primarily involves scheduling activities, including handling calls, scheduling examinations, collecting and accurately recording patient, financial, and insurance information, advising patients about appointment preparation and responsibilities, communicating scheduling changes to technologists, maintaining referring physician records, and providing overflow and backup coverage. Insurance duties include precertifying exams, verifying insurance for same-day add-ons, and obtaining authorizations when required. Other tasks and projects may be assigned.

Requirements

High school diploma or equivalent.
Experience with Microsoft Office Suite.
Proficiency using computer systems and typing.
Ability to handle a multi-level phone system with a high volume of calls at one time.

Nice To Haves

One year of customer service experience.
Medical terminology knowledge and previous clinical business office experience.
Bilingual ability.

Responsibilities

Answer calls professionally and promptly, and maintain positive interactions with patients, referring offices, and team members.
Schedule patient examinations according to company policy.
Obtain and accurately record personal, financial, and insurance information, and enter patient data completely and accurately into information systems.
Advise patients about financial responsibilities, appropriate clothing, preparation kits, transportation, and eating before appointments.
Communicate scheduling changes to technologists to support patient satisfaction.
Maintain an accurate, up-to-date database of current and potential referring physicians.
Handle overflow calls for other centers within the market.
Provide backup coverage for front office team members as requested by a supervisor, including during breaks, vacations, and sick leave.
Handle 1-800 number calls and route them to the appropriate department or associate at the St. Louis Park location.
Pre-certify exams with patients’ insurance companies as required.
Verify insurance for same-day add-ons.
Use knowledge of insurance carriers and procedures requiring waivers to obtain authorization before appointments when needed.
Complete other tasks and projects as assigned.