Optage Medical Records Specialist

Presbyterian Homes & Services•Roseville, MN

14d•$20 - $25

About The Position

Optage, a division of Presbyterian Homes, is seeking a medical administrative professional to join its Home Office team as a Medical Records Specialist. The position supports Home Care and Hospice frontline workers with coordination of care services, intake services, medical records, and office support, and works alongside the Provider Relations Representative on key functions and initiatives. The Medical Records Specialist manages, organizes, and maintains client records. The role ensures documentation complies with federal and state regulations, protects confidentiality, and supports clinical and administrative teams. Duties include maintaining electronic and paper records; scanning, indexing, and filing documentation in the electronic medical records system; ensuring charts are completed on time; auditing records; managing record retention; entering and updating client data; generating reports; coordinating authorized record requests; and supporting employees with documentation standards and EMR use.

Requirements

High school diploma or equivalent.
Minimum of one year of experience in home health, hospice, senior housing, or a health care-related environment is preferred.
Understanding of basic medical or clinical terminology and reimbursement.
Strong communication and problem-solving skills, with a customer-experience focus.
Ability to work independently and multitask with minimal supervision.
Team-oriented approach, willingness to take direction, and ability to accept responsibility for specified objectives.
Computer proficiency, including Microsoft Office and other computer programs.
Demonstrated compatibility with PHS’s mission and operating philosophies.
Ability to read, write, speak, and understand English to communicate with all customers.

Nice To Haves

Clinical or healthcare background, including experience as a Registered Nurse (RN), Licensed Practical Nurse (LPN), or Health Unit Coordinator (HUC).
Experience with clinical documentation, electronic medical records (EMR), and interdisciplinary healthcare teams.
Familiarity with Home Health, Hospice, or post-acute care clinical workflows and regulatory requirements.

Responsibilities

Collect, review, and maintain electronic and paper client records in compliance with HIPAA and Department of Health regulations.
Scan, index, and accurately file documentation in the electronic medical records (EMR) system.
Ensure timely completion of charts, including physician’s orders, face-to-face requirements, care plans, and other relevant documentation.
Audit client records regularly for accuracy, completeness, and compliance with federal and state guidelines.
Monitor record-retention schedules and ensure documents are archived or disposed of according to policy.
Collaborate with employees to correct incomplete or missing information in client files.
Enter and update client data accurately, including proper coding for billing and reporting.
Generate reports on record-keeping metrics, compliance audits, and other documentation-related activities as needed.
Serve as a liaison between clinical teams, billing, and administration to facilitate information flow.
Respond to authorized requests for client records and coordinate their release in accordance with HIPAA guidelines.
Provide employees with training and support on documentation standards and EMR usage.
Support Home Care and Hospice frontline workers with coordination of care services, intake services, medical records, and office support.
Work alongside the Provider Relations Representative on key functions and initiatives.

Benefits

Health and dental insurance, including applicable HSA and FSA options, for eligible full-time employees working at least 30 hours per week.
Employer HSA contribution for eligible health plans.
Life insurance (AD&D) for eligible full-time employees working at least 30 hours per week.
Retirement plan with eligibility for an employer match for eligible full-time employees working at least 30 hours per week.
Holiday pay and extended sick benefits for eligible full-time employees working at least 30 hours per week.
Vision insurance for eligible full- and part-time employees working between 20 and 29 hours per week.
Voluntary short-term and long-term disability coverage for eligible employees working between 20 and 29 hours per week.
Accident and hospitalization coverage for eligible employees working between 20 and 29 hours per week.
Education assistance programs for eligible employees working between 20 and 29 hours per week.
Accrue paid time off (PTO).
Same-day pay.
Employee assistance program (EAP).
College partnership educational discounts.
Access to Learn to Live resources.