Medical Records Specialist
About The Position
Riverbend Community Mental Health is seeking a Medical Records Specialist to join its Quality Assurance team. The role supports the organization’s Certified Community Behavioral Health Clinic (CCBHC) quality and compliance efforts by maintaining clinical records that are accurate, secure, organized, and accessible to authorized personnel. The work supports service delivery, regulatory compliance, quality improvement, and coordinated, person-centered behavioral healthcare. The position is based fully on-site at Riverbend’s Concord, New Hampshire office. The schedule is Monday through Friday, 8:00 AM to 5:00 PM, for 40 hours per week with a one-hour lunch break. Nights and weekends are not required. Remote and hybrid schedules are unavailable because the role requires specialized equipment, secure records, and in-person collaboration.
Requirements
- High school diploma or equivalent.
- Basic word-processing skills.
- Strong organizational abilities and the ability to prioritize multiple tasks under deadlines.
- Excellent customer service and professional communication skills, in person and by phone.
- Attention to detail and the ability to work independently.
- Comfort managing sensitive information.
Nice To Haves
- Two or more years of experience in diversified office work.
- Medical Records experience is highly desirable.
Responsibilities
- Organize, maintain, retrieve, and manage paper and electronic clinical records to support accurate, complete, and accessible documentation.
- Work with the Records Manager to ensure records management practices align with federal and state regulations, CCBHC requirements, organizational policies, and records retention procedures.
- Support quality assurance initiatives that promote documentation accuracy, consistent recordkeeping, process improvement, and adherence to quality standards.
- Help authorized personnel access appropriate clinical information in a timely manner to support continuity and coordination of behavioral health services.
- Protect sensitive client information in accordance with HIPAA, applicable privacy requirements, and organizational confidentiality and security policies.
- Process requests for clinical records and other authorized disclosures accurately and efficiently, following established procedures.
- Assist with digital archiving, records retention, and authorized records disposition in accordance with applicable requirements and organizational policies.
- Maintain organized, retrievable records and support documentation processes for internal audits, external reviews, and CCBHC compliance.
- Collaborate with the QA team to identify improvements to records management workflows, documentation processes, and operational efficiency.
Benefits
- Choice of three medical plans.
- Prescription benefits.
- Health Reimbursement Account (HRA).
- Flexible Spending Account (FSA).
- Doctor On Demand.
- Harvard Pilgrim Well-Being Program benefits.
- Choice of two dental plans.
- Vision plan.
- Short- and long-term disability insurance.
- Life and supplemental life insurance plans.
- Employee Assistance Program (EAP).
- Paid Time Off (PTO) accrual and Extended Illness Leave.
- Eight paid holidays.
- 403(b) retirement plan with company match.
- Tuition reimbursement, tuition discounts through partner colleges, and training opportunities.
- Qualifying employer for the Public Service Loan Forgiveness Program and NH State Loan Repayment Program.
- Training and development programs and opportunities for professional growth.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
