Medical Records Processing Specialist Onsite
About The Position
HealthMark Group is hiring an entry-level, onsite Medical Records Processing Specialist to process requests for medical records and support release-of-information (ROI) operations at a client facility in Mayfield, Kentucky. The role involves validating requests, authorizing appropriate release of protected health information (PHI), meeting accuracy and turnaround standards, and providing customer service to clients, patients, and requestors. The position requires strict adherence to HIPAA, HealthMark and client policies, and confidentiality and security practices. The specialist must also complete required company-sponsored and regulatory training.
Requirements
- Entry-level position; no specific prior experience or formal education requirement is listed.
- Demonstrate a strong understanding of confidentiality requirements and comply with HIPAA and organizational privacy and security policies.
- Be a fast learner, dependable, quick worker, and team player, with a positive attitude and motivation to do more.
- Maintain a professional appearance and follow the client’s dress code.
Responsibilities
- Complete incoming release-of-information (ROI) requests in a timely and efficient manner while maintaining 100% ROI accuracy.
- Complete STAT requests within one hour and meet a 24-hour turnaround time for all other ROI requests.
- Keep all queues current.
- Validate requests and authorize release of PHI according to established procedures.
- Perform quality checks to ensure accurate releases, confidentiality, and proper invoicing.
- Maintain confidentiality, security, and ethical standards for medical records during transport, storage, and disposal.
- Complete legal affidavits and answer questions as needed.
- Regularly scan ROI requests into patient charts.
- Follow ROI policies specific to HealthMark and the client.
- Maintain a neat, clean, and professional appearance and observe the client's dress code.
- Keep the work area clean and orderly, store records and files properly, and ensure adequate supplies are available.
- Maintain and update the facility guide as needed.
- Provide attentive and respectful customer service, follow through on commitments, and communicate effectively with customers.
- Identify patient complaints proactively and de-escalate them as needed to achieve customer satisfaction.
- Assist clients, patients, and requestors by phone with the status of medical-record requests.
- Adhere to HIPAA regulations and organizational privacy and security policies; promptly report suspected or known unauthorized access, use, or disclosure of PHI.
- Complete required company-sponsored and regulatory training programs on time.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
