Medical Records Processing Specialist Onsite
About The Position
HealthMark Group is hiring an entry-level, onsite Medical Records Processing Specialist to process requests for release of information (ROI) and support patients at a healthcare facility. The role handles incoming requests, validates authorization to release protected health information (PHI), completes quality checks, and maintains timely, accurate processing. It also includes front-desk support for walk-in patient requests and concerns, scanning requests into charts, preparing legal affidavits as needed, and maintaining facility guides and an orderly work area. The specialist is expected to provide attentive, respectful customer service, follow through on commitments, communicate effectively, and help resolve patient complaints. The position requires strict confidentiality and compliance with HIPAA, HealthMark and client policies, and privacy and security procedures. The incumbent must promptly report suspected unauthorized access, use, or disclosure of PHI and complete required company-sponsored and regulatory training.
Requirements
- Strong understanding of confidentiality requirements and adherence to HIPAA regulations and organizational privacy and security policies.
- Timely completion of required company-sponsored and regulatory training programs.
- Fast learner.
- Dependable.
- Quick worker.
- Team player.
- Positive attitude.
- Strives to do more.
Responsibilities
- Complete incoming release-of-information (ROI) requests in a timely and efficient manner.
- Manage the front desk for walk-in patient requests and concerns.
- Maintain 100% ROI accuracy.
- Complete STAT requests within one hour and maintain a 24-hour turnaround time for other ROI requests.
- Keep all queues current.
- Validate requests and authorize release of protected health information according to established procedures.
- Perform quality checks to ensure accurate releases, confidentiality, and proper invoicing.
- Maintain confidentiality, security, and ethical standards for medical records during transport, storage, and disposal.
- Complete legal affidavits and answer questions as needed.
- Regularly scan ROI requests into patient charts.
- Follow ROI policies specific to HealthMark and the client.
- Maintain a neat, clean, and professional appearance and observe the client’s dress code.
- Keep the work area clean and orderly, store records and files properly, and ensure adequate supplies.
- Maintain and update the facility guide as needed.
- Provide attentive and respectful customer service, follow through as promised, and communicate effectively with customers.
- Identify patient complaints proactively and de-escalate concerns as needed.
- Work toward maximum customer satisfaction.
- Adhere to HIPAA regulations and organizational privacy and security policies, report suspected unauthorized access, use, or disclosure of PHI immediately, and complete required training.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
