Medical Records Processing Specialist Onsite
About The Position
HealthMark Group is hiring an entry-level Medical Records Processing Specialist to process medical record release-of-information (ROI) requests onsite. The role supports the handling and release of protected health information (PHI), maintains compliance with HealthMark and client policies, and provides responsive, respectful customer service. The position requires adherence to HIPAA and organizational privacy and security policies, prompt reporting of suspected unauthorized access or disclosure, and timely completion of required company-sponsored and regulatory training. The job description provides a general overview; responsibilities and qualifications may change as organizational needs evolve.
Requirements
- Demonstrate a strong understanding of confidentiality requirements and comply with HIPAA regulations and organizational privacy and security policies.
- Complete required company-sponsored and regulatory training programs in a timely manner.
- Qualities sought include being a fast learner, dependable, quick worker, team player, positive, and motivated to do more.
Responsibilities
- Complete incoming ROI requests in a timely and efficient manner while maintaining 100% ROI accuracy.
- Complete STAT requests within one hour and maintain a 24-hour turnaround time for other ROI requests.
- Keep all work queues current.
- Validate requests and authorize PHI release according to established procedures.
- Perform quality checks to ensure accurate releases, confidentiality, and proper invoicing.
- Maintain confidentiality, security, and ethical standards for medical records during transport, storage, and disposal.
- Complete legal affidavits and answer questions as needed.
- Regularly scan ROI requests into charts.
- Follow ROI policies specific to HealthMark and the client.
- Maintain a neat, clean, professional appearance and observe the client's dress code.
- Keep the work area clean and orderly, properly store records and files, and ensure adequate supplies are available.
- Maintain and update the facility guide as needed.
- Provide attentive and respectful customer service, follow through on commitments, communicate effectively, and work to achieve customer satisfaction.
- Identify patient complaints proactively and de-escalate them as needed.
- Adhere to HIPAA and organizational privacy and security policies, report known or suspected unauthorized PHI access, use, or disclosure immediately, and complete required training in a timely manner.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
