TRC Medical Records Specialist- Behavioral Health Clinic - Part Time

The Resource Center • Jamestown, NY

9d

About The Position

The Medical Records Clerk facilitates the efficient flow of operations across integrated care settings, including dental, behavioral health, primary care, health-related services, and care coordination. The role manages patient health files and records-related correspondence and requests while maintaining confidentiality, autonomy, and professional standards. It maintains confidential healthcare information in Electronic Health Record (EHR) systems accurately and promptly to support patient care.

The position also provides administrative support to clinical management staff and service delivery areas as assigned. It requires professional communication with patients, providers, agencies, and other customers, and adherence to applicable program policies and procedures, professional standards, and federal, state, and local requirements.

Requirements

• Associate degree plus one year of related experience; or high school diploma plus three years of related experience; or an equivalent combination of training and experience sufficient to demonstrate ability to perform the job.
• Ability to develop professional correspondence.
• Exemplary customer service and the ability to interact calmly and professionally with patients, providers, and other customers.
• Excellent telephone, verbal communication, and interpersonal skills that promote cooperation and teamwork.
• Demonstrated ability to use multiple Electronic Health Record systems, including Anasazi, AllScripts, Dentrix, and Therap, as well as computer software such as Microsoft Word.
• Comprehensive knowledge of information-gathering, processing, and filing systems.
• Working knowledge of medical records management and office administration protocols.
• Flexibility, reliability, and ability to work independently and take initiative to meet deadlines.
• Attention to detail and strong organizational and time-management skills, including the ability to manage multiple priorities competently.
• Typing ability sufficient to perform data entry.
• Physical condition or reasonable accommodation commensurate with the demands of the job.
• Advanced understanding of medical terminology and administrative processes.

Responsibilities

• Issue medical files to individuals and agencies in accordance with New York State laws and regulations.
• Route legal requests through appropriate channels.
• Protect confidential medical records and healthcare information.
• Maintain accurate, complete, neat, and orderly records and records-management systems.
• Establish and manage records processes supporting each program area.
• Communicate with internal and external medical, dental, and behavioral health staff.
• Fulfill insurance companies’ requests for records for chart audits and compliance purposes.
• Audit incoming and outgoing records requests to ensure records are complete.
• Assist with departmental audits and investigations.
• Follow professional and regulatory standards and procedures for each program area, including HIPAA requirements.
• Collect patient information and issue medical records to other providers, law offices, the New York State Office of Disabilities, law enforcement offices, and hospitals.
• Provide confidential administrative support to clinical management staff and service delivery areas as assigned.
• Meet deadlines and manage multiple tasks and priorities.
• Participate in ongoing training, education, and professional activities to enhance knowledge, skills, and professionalism.

Benefits

• PTO/CAT

What This Job Offers

• Job Type: Part-time
• Education Level: Associate degree