TRC Medical Records Specialist- Behavioral Health Clinic - Part Time

Dayforce•Jamestown, NY

11d

About The Position

The Medical Records Clerk supports the smooth and efficient operation of integrated care settings, including dental, behavioral health, primary care, health-related services, and care coordination. The role manages patient health files and records-related correspondence and requests, while maintaining confidentiality, autonomy, and professional standards. It maintains accurate, timely confidential healthcare information in Electronic Health Record (EHR) systems to support patient care.

Requirements

Associate degree plus one year of related experience; or high school diploma plus three years of related experience; or an equivalent combination of training and experience sufficient to demonstrate ability to perform the job.
Ability to develop professional correspondence.
Exemplary customer service skills and ability to deal calmly and professionally with patients, providers, and other customers.
Excellent telephone and verbal communication skills and effective interpersonal skills that promote cooperation and teamwork.
Ability to use multiple EHR systems, including Anasazi, AllScripts, Dentrix, and Therap, and software such as Microsoft Word.
Comprehensive knowledge of information gathering, processing, and filing systems.
Working knowledge of medical records management and office administration protocols.
Flexibility, reliability, and ability to self-direct and self-initiate to meet deadlines.
Detail-oriented, with strong organizational and time-management skills and ability to manage multiple priorities.
Typing ability sufficient to perform data entry.
Physical condition or reasonable accommodation commensurate with the demands of the job.

Responsibilities

Issue medical files to individuals and agencies in accordance with New York State laws and regulations.
Route legal requests through appropriate channels.
Follow professional standards, program policies and procedures, and federal, state, and local requirements.
Maintain communication with internal and external medical, dental, and behavioral health staff.
Protect the confidentiality of medical records.
Establish and manage processes supporting each program area.
Maintain accurate, high-quality records and an orderly records management system and work area.
Manage deadlines and multiple tasks.
Provide records requested by insurance companies for chart audits and compliance reviews.
Audit incoming and outgoing records requests to ensure records are complete.
Assist with departmental audits and investigations.
Follow professional and regulatory standards and procedures for each program area, including HIPAA compliance.
Provide confidential administrative support to clinical management staff and service delivery areas as assigned.
Collect patient information and issue medical records to other providers, law offices, the New York State Office of Disabilities, law enforcement offices, and hospitals.
Participate in ongoing training, education, and professional activities to enhance knowledge, skills, and professionalism.