Medical Receptionist - Colon & Rectal Surgery Ann Arbor

Trinity Health • Ann Arbor, MI

2d

About The Position

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist to serve as the first point of contact for patients and support efficient office operations and patient care. The role also serves as the point person for the Reception team.

Responsibilities include welcoming patients and visitors, checking patients in and verifying registration and insurance information, scheduling appointments, answering phones, collecting payments, assisting with patient communications and paperwork, supporting MyChart, maintaining patient records, and coordinating with providers and clinical staff. The position also handles billing issues, creates and administers Reception schedules, trains new Reception employees, oversees daily work queues, and serves as a Collections Advocate.

Requirements

• High School Diploma or GED.
• Successful completion of Billing 101.

Nice To Haves

• Coursework in insurance/billing, medical practice education, or seminars.
• 1–2 years of experience in a medical or physician office or customer service environment.

Responsibilities

• Handle complex billing issues.
• Create and administer Reception schedules.
• Train new Reception employees.
• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.
• Oversee daily work queues.
• Serve as a Collections Advocate.
• Handle moderate billing issues with patients.

Benefits

• Day-one benefits for eligible team members with no waiting period.
• Opportunities for career growth and professional development.
• Supportive, team-oriented workplace culture.
• Meaningful work helping patients access the care they need.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED