Medical Receptionist - Colon & Rectal Surgery Ann Arbor Campus
About The Position
Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist for its Colon & Rectal Surgery Ann Arbor Campus. The receptionist is the first point of contact for patients and visitors, helping create a positive patient experience while supporting efficient office operations and patient care. The role involves front-desk service, appointment scheduling, patient communications, records maintenance, payment collection, billing support, and coordination with providers and clinical staff. The receptionist also oversees daily work queues, serves as a Collections Advocate, and handles moderate billing issues with patients. The organization emphasizes outstanding patient care and its core values of Commitment, Advocacy, Respect, Efficiency, and Service. It describes a supportive, team-oriented workplace and offers career growth and professional development opportunities. Eligible team members receive benefits starting on day one, with no waiting period. Trinity Health IHA Medical Group is an equal opportunity employer and is committed to honoring the dignity and varied perspectives, experiences, and talents of its colleagues.
Requirements
- High school diploma or GED.
- One to two years of experience in a medical or physician office or customer service environment is preferred.
Nice To Haves
- Coursework in insurance or billing, medical practice education, or seminars is preferred but not required.
- One to two years of experience in a medical or physician office or customer service environment.
Responsibilities
- Welcome patients and visitors with professionalism and compassion.
- Check patients in and verify registration and insurance information.
- Schedule, confirm, and reschedule appointments.
- Answer phones, respond to inquiries, and route messages appropriately.
- Collect payments and support accurate billing processes.
- Assist with patient communications, paperwork, and MyChart support.
- Maintain patient records and support day-to-day office operations.
- Partner with providers and clinical staff to ensure a smooth patient experience.
- Oversee daily work queues.
- Serve as a Collections Advocate.
- Handle moderate billing issues with patients.
Benefits
- Day-one benefits for eligible team members with no waiting period.
- Opportunities for career growth and professional development.
- Supportive, team-oriented workplace culture.
- Meaningful work helping patients access the care they need.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
