Medical Receptionist - Colon & Rectal Surgery Ann Arbor

Trinity Health•Ann Arbor, MI

14h

About The Position

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist for its Colon & Rectal Surgery practice in Ann Arbor. The role serves as the first point of contact for patients and visitors, supports a positive patient experience and efficient office operations, and helps deliver exceptional patient care. The position also serves as a point person for the Reception team, oversees daily work queues, and acts as a Serves and Collections Advocate. Responsibilities include welcoming patients and visitors, checking patients in and verifying registration and insurance information, scheduling and managing appointments, answering and routing calls, collecting payments, and assisting with patient communications, paperwork, and MyChart support. The Medical Receptionist maintains patient records, supports office operations, partners with providers and clinical staff, addresses billing issues, creates and administers Reception schedules, and trains new Reception employees. Applicants must have a high school diploma or GED and successfully complete Billing 101. One to two years of experience in a medical or physician office or customer service environment is preferred. Coursework in insurance or billing, medical practice education, or seminars is also preferred but not required. No credentials or licensure are required. The employer offers day-one benefits for eligible team members, career growth and professional development opportunities, and a supportive, team-oriented workplace. The organization emphasizes its mission and values, dignity, inclusion, and compassionate, person-centered care, and is an equal opportunity employer.

Requirements

High school diploma or GED.
Successful completion of Billing 101.

Nice To Haves

One to two years of experience in a medical or physician office or customer service environment.
Coursework in insurance or billing, medical practice education, or seminars.

Responsibilities

Serve as a point person for the Reception team.
Handle complex billing issues and moderate billing issues with patients.
Create and administer Reception schedules.
Train new Reception employees.
Welcome patients and visitors with professionalism and compassion.
Check patients in and verify registration and insurance information.
Schedule, confirm, and reschedule appointments.
Answer phones, respond to inquiries, and route messages appropriately.
Collect payments and support accurate billing processes.
Assist with patient communications, paperwork, and MyChart support.
Maintain patient records and support day-to-day office operations.
Partner with providers and clinical staff to ensure a smooth patient experience.
Oversee daily work queues.
Serve as a Serves and Collections Advocate.