Medical Receptionist - Colon & Rectal Surgery Ann Arbor Campus

Trinity Health • Ann Arbor, MI

2d

About The Position

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist to serve as the first point of contact for patients and visitors. The role supports a positive patient experience, efficient office operations, and exceptional patient care. The receptionist welcomes patients, assists with appointments and patient communications, supports registration and billing, maintains records, and works with providers and clinical staff. The position also oversees daily work queues, serves as a collections advocate, and handles moderate billing issues with patients.

Requirements

• High school diploma or GED.
• One to two years of experience in a medical or physician office or customer service environment is preferred.
• No credentials or licensure are required.

Nice To Haves

• Coursework in insurance or billing, medical practice education, or related seminars.
• One to two years of experience in a medical or physician office or customer service environment.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.
• Oversee daily work queues.
• Serve as a collections advocate.
• Handle moderate billing issues with patients.

Benefits

• Day-one benefits for eligible team members with no waiting period.
• Opportunities for career growth and professional development.
• Supportive, team-oriented workplace culture.
• Meaningful work helping patients access care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED