Medical Receptionist - New Wisconsin Rapids Location

GI Associates•Wisconsin Rapids, WI

175d•Onsite

About The Position

GI Associates is seeking an experienced Medical Receptionist for its new Wisconsin Rapids clinic. This on-site role serves as the primary front desk presence and requires independence, accountability, and reliability. The receptionist creates a welcoming environment for patients and staff by managing patient check-in, phone inquiries, appointments, physician referrals, portal messages, and appointment reminders. The position also supports Endoscopy Center preparation and follow-up, performs clerical work, maintains reception and waiting areas, and helps ensure office operations run smoothly. Occasional coverage and training at the Stevens Point and Wausau offices may be required.

Requirements

High school diploma or equivalent.
One to two years of medical office reception experience or experience in another relevant medical field.
Working knowledge of medical terminology.
Working knowledge of GIA appointment types, procedures, and patient scheduling.
Strong phone and customer or patient service skills and etiquette.
Interpersonal, communication, and listening skills to work effectively and courteously with patients, physicians, and staff.
Proficiency with EMR and practice management software, Microsoft Word and Excel, and the Internet.
Professional and respectful communication and correspondence.
Ability to maintain strict confidentiality of fiscal and health information.
Ability to work in a fast-paced, multitasking environment, adapt to rapidly changing demands, and work as a team member.
Ability to prepare and gather information accurately and efficiently.

Nice To Haves

Advanced training or certification in a healthcare office degree program.

Responsibilities

Greet patients and guests promptly and professionally, and assist physicians, patients, coworkers, and visitors courteously.
Complete patient check-in, collect and verify demographic and insurance information, provide and review forms, register patients in practice management and electronic medical record systems, and monitor lobby wait times.
Collect co-payments and co-insurance and provide receipts.
Answer telephone calls, record messages, schedule appointments across GIA offices and outreach clinics, and revise schedules as needed.
Receive physician-office referrals, enter patient information, arrange or route scheduling and assessment, mail patient packets when applicable, and return referral sheets to referring offices.
Monitor portal messages and forward them to appropriate teams or staff.
Verify the cash drawer daily and secure it before leaving the department.
Prepare records and packets for Endoscopy Center patients and provide materials to Endoscopy Center staff.
Complete post-procedure follow-up tasks, track surveillance orders and cancelled procedures, and task Endoscopy Center nurses for non-pathology callbacks.
Perform Endoscopy Center clerical duties, including preparing procedure packets, photocopying, maintaining reports, updating patient information, creating labels, and maintaining supplies and forms.
Maintain reception supplies and notify appropriate staff when supplies or forms are needed.
Maintain the reception area, waiting room, parking area, and entryway; monitor cleanliness and conditions, request grounds or maintenance support when needed, and unlock and relock office and drug closet doors daily.
Participate in meetings and contribute ideas and concerns to improve teamwork and department effectiveness.
Check the first aid box monthly and the AED daily.
Maintain patient confidentiality and perform other assigned duties, including outgoing referrals, answering service messages, and patient satisfaction survey reports.