Medical Receptionist: FT Days

Firelands Health Careers•Sandusky, OH

About The Position

The Medical Receptionist greets patients, vendors, and other visitors and alerts appropriate staff to their arrival. The role operates the telephone console, routes incoming calls, places outgoing calls, and schedules patient appointments. It obtains and updates accurate patient and insurance information, verifies insurance coverage, obtains pre-certifications and prior authorizations, and maintains records needed for timely billing. The receptionist also communicates account status and payments due and uses collection techniques to help keep accounts receivable current. The position is assigned to a specific practice but may provide coverage at other practice sites. Duties include supporting patients and medical staff, managing referrals through the EMR, processing daily banking and financial spreadsheets, handling medical records, maintaining the waiting area and supply inventory, and contributing to practice incentive goals. The role is a full-time day position and includes a $1,500 retention bonus.

Requirements

High school graduate; vocational education preferred.
Experience in a medical ambulatory setting.
Current CPR certification, or obtain certification within three months of employment and maintain it.
Proficient use of personal computers and strong typing skills.
Provide proof of identity and authorization to work in the United States.
Complete annual tuberculin testing; initial testing upon hire consists of a two-step tuberculin test, symptom survey, or chest x-ray.
Possess a valid State of Ohio motor vehicle operator’s license and be insurable under Firelands’ auto policy.
Provide proof of personal automobile liability insurance coverage upon request.
Successfully complete a 90-day get-acquainted period.

Nice To Haves

Vocational education.
Skill in Microsoft Outlook, Excel, and Word.

Responsibilities

Greet patients, vendors, and other visitors and notify appropriate staff of their arrival.
Operate the telephone console, route incoming calls, place outgoing calls, and screen and direct callers according to clinic guidelines.
Schedule and maintain patient appointments.
Obtain, verify, update, and scan patient information and provide support services to patients and medical staff.
Verify current insurance coverage through insurance websites and obtain pre-certifications or prior authorizations as needed.
Collect and post co-pays and past-due balances, complete necessary forms, and obtain signatures as needed.
Manage referrals through the EMR.
Follow incentive guidelines and help the practice meet program goals, including Meaningful Use and Patient Centered Medical Home goals.
Perform daily banking through Virtual Merchant and FRMC cashiers and prepare a daily financial spreadsheet for the practice.
Ensure timely, accurate, and complete submissions to the Central Billing Office and use collection management reports to keep accounts receivable current.
Identify potential red-flag identity theft patterns and report threats to the Privacy Officer.
Request, locate, send, and receive patient medical records according to applicable federal, state, or local guidelines.
Maintain a clean, orderly waiting area, including the patient message board, children’s area, and reading materials.
Organize and maintain supply inventory to ensure adequate levels, with an emphasis on patient care and cost containment.
Demonstrate competence in core values, health and safety practices, communication, professionalism, organizational and analytical skills, and technical and professional duties.
Assist in covering other practice sites as needed.