Medical Assistant / Receptionist - FT/PRN

Urgent Team Walk-in Urgent Care • Mountain Home, AR

7h • Onsite

About The Position

Washington Regional Urgent Care is hiring an experienced Medical Assistant with clerical experience for its Mountain Home, Arkansas team. The Medical Assistant / Receptionist provides clinical care in urgent care, occupational health, and workers’ compensation settings, and also performs medical receptionist duties. The role includes initial evaluations, x-ray testing, and preparing patients for provider evaluation by recording histories, vital signs, and other documentation while recognizing acuity levels and seeking appropriate intervention.

The position involves welcoming and guiding patients, managing registration and reception tasks, supporting clinical staff and providers, maintaining accurate patient records, assisting with patient transfers and procedures, and keeping patient and work areas orderly. Full-time staff work rotating 36–40-hour weeks, including 12-hour weekday shifts and every-other-weekend coverage. PRN staff are scheduled as needed.

Requirements

• High school diploma or equivalent.
• Prior experience performing clerical tasks in a medical office setting.
• At least one year of experience as a Medical Assistant.
• Medical Assistant certificate or equivalent experience.
• BLS certification.

Nice To Haves

• Willingness to obtain an Arkansas Limited X-Ray License is preferred.

Responsibilities

• Greet patients promptly in waiting areas, exam rooms, and laboratory or x-ray rooms.
• Answer patient inquiries and guide patients through registration.
• Answer multi-line phones; file, fax, and scan documents; and complete daily patient callbacks.
• Check in and discharge patients, assist clinical staff, and close the office at the end of each shift.
• Collect insurance information, verify patient demographics, process payments, post patient balances, and complete phone sheets.
• Communicate wait times and guide patients through the next step in the treatment process.
• Help resolve patient problems and recognize and seek assistance in emergent or hazardous situations.
• Complete follow-up calls promptly.
• Obtain and accurately document vital signs, weight, brief and relevant medical histories, medications, allergies, and other pertinent information.
• Assist with patient transfers.
• Assist with procedures under the direct supervision of a provider.
• Follow documentation procedures and complete required visit documentation.
• Keep patient areas neat and tidy throughout the day.
• Reconcile cash and checks and make nightly deposit drop-offs.
• Maintain a neat, clean work environment and professional appearance.
• Follow relevant health and safety procedures.

Benefits

• Competitive salary.
• Medical, dental, and vision options for full-time employees.
• Retirement savings plans for full-time employees.
• Paid time off for full-time employees.
• 401(k) plan with company contribution for PRN employees.
• No-cost office visits and generous discounts on some billable services for PRN employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED