Medical Receptionist-FT-Family Medicine

Revere Health•Roy, UT

22h

About The Position

Revere Health is seeking a friendly, organized, and compassionate full-time receptionist for its busy Family Practice and Urgent Care. The receptionist provides customer service to patients and families and helps keep front-office operations running efficiently in a fast-paced healthcare environment. The role requires strong communication skills, attention to detail, and the ability to multitask. The position is scheduled for day hours, with occasional coverage of night and Saturday hours as needed. Clinic hours are Monday through Friday, 8–8, and Saturday, 8–3.

Requirements

High school diploma.
At least one year of experience in a customer service-related field.
Strong written and oral interpersonal and communication skills.
Strong organizational and multitasking abilities.
Ability to work under stress and manage frequent interruptions.
Basic computer proficiency, including Microsoft Office.
Ability to work independently and as part of a team.

Nice To Haves

Medical office experience is preferred but not required.

Responsibilities

Welcome and check in patients and families professionally and compassionately.
Help patients verify demographics, insurance, and appointment times; make appropriate account changes or updates.
Assist patients with registration and medical forms.
Handle difficult or emotional patient issues appropriately and professionally.
Accurately enter patient and insurance information.
Schedule, reschedule, and confirm appointments accurately and promptly.
Collect co-payments and account payments, and reconcile daily cash reports.
Answer and transfer telephone calls courteously and provide accurate, compassionate responses.
Record messages in the system and respond promptly when provider answers are received, including matters concerning legally regulated consents and agreements such as HIPAA and arbitration agreements.
Scan and file patient documents accurately in the EMR system.
Complete referrals and assist with prior authorizations.
Manage incoming and outgoing correspondence, including faxes and electronic messages.
Participate in clinical value-based care initiatives.
Perform other duties as assigned.