Medical Receptionist-Gloucester-Family Medicine

Beth Israel Lahey Health • Gloucester, MA

5d • $20 - $27

About The Position

BILH Primary Care is seeking a Medical Receptionist to serve as a frontline representative and provide high standards of customer service to patients and staff. This clerical position creates the first impression of the office and helps establish a positive patient experience. The role supports patients in receiving appropriate care at the appropriate time through phone interactions, registration, scheduling, copay collection and billing, and appointment confirmation calls.

Requirements

• High school degree or GED.
• At least 1 year of experience in a high-volume customer service-related position.
• Strong customer service skills.
• Strong PC skills.
• Effective written and verbal communication skills.
• Ability to multitask.
• Must be vaccinated against influenza as a condition of employment.

Responsibilities

• Represent BILH Primary Care as a frontline point of contact for patients and staff.
• Provide high standards of customer service in interactions with patients and staff.
• Handle phone interactions.
• Register patients.
• Schedule appointments.
• Collect copayments and assist with billing.
• Make appointment confirmation calls.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED