Medical Receptionist-FT-Family Medicine

Revere Health•Roy, UT

About The Position

Revere Health is seeking a friendly, organized, and compassionate full-time receptionist for its busy Family Practice and Urgent Care. The receptionist provides customer service to patients and families and helps ensure efficient front-office operations. The role calls for strong communication and organizational skills, attention to detail, and the ability to multitask in a fast-paced healthcare environment. The position supports clinical value-based care initiatives and includes other duties as assigned.

Requirements

High school diploma.
At least one year of experience in a customer service-related field.
Strong written and oral interpersonal and communication skills.
Strong organizational and multitasking abilities.
Ability to work under stress with frequent interruptions.
Basic computer proficiency, including Microsoft Office.
Ability to work independently and as part of a team.

Nice To Haves

Medical office experience is preferred but not required.

Responsibilities

Welcome and check in patients and families professionally and compassionately.
Verify patient demographics, insurance, and appointment times; make appropriate account updates.
Help patients complete registration and medical forms.
Handle difficult or emotional patient issues appropriately and professionally.
Enter patient and insurance information accurately.
Schedule, reschedule, and confirm appointments in a timely and accurate manner.
Collect co-payments and account payments, and reconcile daily cash reports.
Answer and transfer telephone calls courteously, provide accurate and compassionate responses, and record messages in the system.
Respond promptly when answers to messages are received from providers.
Process legally regulated consents and agreements, including HIPAA and arbitration agreements.
Scan and file patient documents accurately in the EMR system.
Complete referrals and assist with prior authorizations.
Manage incoming and outgoing correspondence, including faxes and electronic messages.
Participate in clinical value-based care initiatives.
Perform other duties as assigned.