Medical Receptionist - Duffield, VA
About The Position
Crossroads Treatment Centers is hiring a Medical Receptionist to provide customer service and support daily operations at its outpatient clinic in Duffield, Virginia. The role checks in patients, receives payments, guides new patients through intake, and helps create a friendly, professional “white glove” experience. The receptionist may collect urine and saliva samples for patient drug screens, maintain daily financial records and reports, coordinate intakes with medical and clinical staff, provide clerical and logistical support, and oversee patient accounts and financial responsibilities. The schedule is Monday 8:00 a.m.–5:00 p.m., Tuesday 9:00 a.m.–6:00 p.m., and Wednesday through Friday 8:00 a.m.–5:00 p.m. Crossroads provides training for employees who are new to the field and describes the position as an opportunity to make a daily impact and help save lives. Mileage reimbursement is available if applicable, at the current IRS reimbursement rate. The company also offers community events focused on belonging, education, and addiction-treatment outreach. Crossroads Treatment Centers has provided evidence-based medication-assisted treatment for opioid use disorder since 2005. Its outpatient, office-based clinics serve patients in multiple U.S. states. The company is an equal opportunity employer committed to diversity and inclusion.
Requirements
- High school diploma or GED required.
Nice To Haves
- Customer service experience in a fast-paced environment.
- Experience in healthcare, addiction medicine, or office administration.
- Lived experience with addiction.
Responsibilities
- Provide excellent customer service while checking in patients and receiving payments.
- Maintain a friendly, professional attitude and provide patients with a “white glove” experience.
- Guide new patients through the intake process.
- Collect urine and saliva samples for patient drug screens as needed.
- Maintain daily financial records and reports.
- Coordinate intakes with medical and clinical staff.
- Provide clerical and logistical support.
- Oversee patient accounts and financial responsibilities.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off (PTO)
- 401(k) options, including a company match with no vesting period
- Annual continuing education allowance in a related field
- Life insurance
- Short- and long-term disability coverage
- Paid maternity and paternity leave
- Mental health day
- Calm subscription for all employees
- Training for employees who are new to the field
- Mileage reimbursement, if applicable, at the current IRS rate
- Community events promoting belonging, education, and outreach
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
