Medical Receptionist - Abingdon, VA

Crossroads Treatment Centers • Abingdon, VA

8d • Onsite

About The Position

Crossroads Treatment Centers is seeking a Medical Receptionist to provide customer service and support daily clinic operations. The role supports patients receiving outpatient medication-assisted treatment for opioid use disorder, including guiding new patients through intake and coordinating with medical and clinical staff. The position is based at 300 Valley St. NE, Abingdon, VA 24210.

The schedule is Monday from 8:45 a.m. to 7:00 p.m. and Tuesday through Friday from 7:45 a.m. to 5:00 p.m. The role includes checking in patients, receiving payments, maintaining financial records, providing clerical and logistical assistance, and collecting urine and saliva samples for drug screens when needed.

Crossroads Treatment Centers describes itself as an equal opportunity employer committed to diversity and an inclusive environment. It has provided treatment for opioid use disorder since 2005 and operates outpatient, office-based clinics across several U.S. states.

Requirements

• High school diploma or GED.
• Customer service experience in a fast-paced environment is preferred.
• Experience in healthcare, addiction medicine, or office administration is preferred.
• Lived addiction experience is a plus.

Nice To Haves

• Customer service experience in a fast-paced environment.
• Experience in healthcare, addiction medicine, or office administration.
• Lived addiction experience.

Responsibilities

• Provide excellent customer service while checking in patients, receiving payments, and assisting with daily operations.
• Maintain a friendly, professional attitude and provide patients with a “white glove” experience.
• Guide new patients through the intake process.
• Collect urine and saliva samples for patient drug screens as needed.
• Maintain daily financial records and reports.
• Coordinate patient intakes with medical and clinical staff.
• Provide clerical and logistical support.
• Oversee patient accounts and financial responsibilities.

Benefits

• Medical, dental, and vision insurance.
• Paid time off (PTO).
• Variety of 401(k) options, including a match program with no vesting period.
• Annual continuing education allowance in a related field.
• Life insurance.
• Short- and long-term disability.
• Paid maternity and paternity leave.
• Mental health day.
• Calm subscription for all employees.
• Mileage reimbursement, if applicable, at the current IRS mileage reimbursement rate.
• Training for employees who are new to the field.
• Community events promoting belonging and education.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED