Medical Receptionist - Family Practice

Best Care•Council Bluffs, IA

1d•Onsite

About The Position

The Medical Receptionist works at Methodist Physicians Clinic - Jennie Ed Medical Plaza in Council Bluffs, Iowa. The role communicates with patients, doctors, nurses, and other employees about schedules, charts, insurance issues, and other concerns, and greets and registers patients when they arrive at the clinic. The receptionist registers patients and verifies demographic and insurance information, assists and directs patients, answers and routes phone calls, schedules appointments, and takes messages. The role prepares records for office visits by reviewing electronic medical records and charts, responds to insurance inquiries, assists with referrals, completes related paperwork, and processes written communications and documents. The employee provides age-appropriate care and support to help patients understand and feel comfortable with treatment. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m. The position requires a high school diploma or GED. Six months of previous customer service experience is preferred. The job involves frequent patient and staff interaction, computer use, handling confidential information, and managing multiple tasks. Physical requirements include medium-light work, exerting up to 35 pounds of force, with frequent sitting, keyboarding, carrying, reaching, and speaking, and constant hearing and visual demands.

Requirements

High school diploma or General Educational Development (GED).
Strong verbal communication skills for interacting positively with staff and customers in person and over the phone.
Ability to operate a computer, including a mouse and keyboard, and navigate scheduling, registration, and patient care applications.
Ability to follow written and verbal instructions.
Ability to work in a diverse healthcare environment with diverse customer expectations.
Ability to work as part of a team.
Ability to keep patient information confidential.
Ability to read, write, and comprehend written reports and documents.
Ability to manage multiple tasks simultaneously and efficiently.

Nice To Haves

Six months of previous customer service experience.
For Papillion PT: American Heart Association Basic Life Support (BLS) certification.

Responsibilities

Register patients for appointments by collecting and verifying demographic, insurance, and other essential information.
Greet, direct, and assist patients with questions in a prompt and polite manner.
Answer telephone calls, schedule appointments, take messages, direct calls to appropriate personnel, and handle other patient matters according to policies and procedures.
Prepare records for office visits by reviewing electronic medical records and chart contents.
Respond to insurance inquiries, assist with referrals, and complete paperwork so exam charges can be submitted to insurance in a timely manner.
Accurately process and distribute forms, letters, mail, and other written communications.
Provide care appropriate to the patient's age to support understanding and comfort with treatment.
Communicate with patients, doctors, nurses, and other employees about schedules, charts, insurance issues, and other concerns.