Medical Receptionist - Float
About The Position
The Medical Receptionist is the first point of contact for patients and visitors at Palm Medical Centers. The role supports patient check-in and check-out, appointment scheduling, telephone communications, insurance verification, and other reception and clerical functions. The receptionist is expected to provide courteous, professional service, maintain accurate patient information, and help keep reception and waiting areas clean and tidy. This is a full-time, in-person position with an 8-hour day shift, Monday through Friday. The employee may need to commute to and cover other centers or offices in Hillsborough County as required.
Requirements
- High school diploma or equivalent.
- At least one year of work experience in a medical front desk or receptionist capacity.
- Bilingual English/Spanish.
- eCW experience.
- Exceptional customer service and telephone etiquette.
- Ability to use computers to enter information.
- Excellent written and verbal communication skills.
- Attention to detail.
- Ability to connect with patients and help them feel comfortable.
- Patience and presence of mind.
Responsibilities
- Deliver excellent patient service.
- Answer telephone calls promptly, direct calls appropriately, retrieve phone messages, and transfer calls as necessary.
- Verify patient insurance.
- Retrieve correspondence from mailboxes and distribute it appropriately.
- Prioritize the centers’ business needs and assist other areas as needed.
- Schedule appointments, check patients in and out, and obtain accurate patient information.
- Greet patients and visitors courteously and professionally.
- Notify appropriate personnel of visitor arrivals and direct visitors to the correct area.
- Perform clerical functions.
- Maintain and update the center’s employee directory.
- Notify the transportation dispatcher when patients are ready for pickup.
- Maintain professional conduct and appearance.
- Keep waiting and reception areas clean and tidy.
- Commute to other centers and cover other offices in Hillsborough County as required.
- Perform other duties as assigned.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k)
- Employee assistance program
- Flexible spending account
- Paid time off
- Paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
