Seasonal Medical Receptionist

Summit Health•New York, NY

15d

About The Position

This is a seasonal Patient Service Representative (PSR) opportunity ending on or around January 30. The PSR welcomes incoming CityMD patients and provides exemplary customer service while registering patients and coordinating with the care team to support timely patient visits. The role responds to patient questions and concerns promptly and kindly, in person and by telephone, and handles paperwork associated with patient registration. Responsibilities include greeting patients; organizing patient intake and appointments; accurately entering and updating patient information; helping patients complete paperwork; scanning, updating, and filing medical records; answering calls and questions; processing insurance information and verifying eligibility; handling cash and co-payments; and keeping site management informed about waiting-room wait times and patient inquiries. The position requires sitting and standing for periods of time and heavy computer use. Pay is $18.25 per hour.

Requirements

High school degree or GED.
A welcoming, positive, can-do attitude with patients and coworkers.
Excellent verbal, written, and interpersonal communication skills.
Detail-oriented and able to work as part of a team.
Computer proficiency and strong keyboarding skills, approximately 55 words per minute.
Flexible and adaptable in a continuously evolving environment.
Passion for helping others in a healthcare environment.
Ability to interact effectively with physicians, patients, and other staff members.
Bilingual language skills may be required or preferred depending on site location.
Ability to sit and stand for periods of time; heavy computer use is required.

Nice To Haves

Experience in a high-volume or high-intensity service industry, such as hospitality, restaurant, hospital, medical office, or retail work.

Responsibilities

Greet and welcome patients.
Organize and coordinate patient intake and other appointments.
Accurately enter and update patient information in the system.
Assist patients with completing paperwork when necessary.
Scan, update, and file medical records.
Answer phone calls and patient questions promptly and politely.
Process medical insurance information, verify patient eligibility, and address insurance questions, liaising with the Billing department as appropriate.
Handle cash and co-payments accurately and responsibly.
Provide outstanding customer service to every patient.
Inform the site manager or assistant site manager about waiting-room wait times, patient inquiries, and related matters.