Entry Level - Medical Receptionist

TEKsystems•Livonia, MI

3d•Onsite

About The Position

TEKsystems is looking to hire Medical Receptionists for a healthcare office in Livonia, MI! This is a Contract to Hire position. The role involves sitting at the front desk, taking inbound calls, greeting guests, and setting patients up in rooms. You will work with customers and patients alike, answering phones, and must have the ability to handle stress and multi-tasking. You will answer calls primarily from elderly individuals, requiring sympathy and patience. Assisting with walk-ins is also part of the role. Attendance and adherence to punctuality and dependability policies are key. Responsibilities include answering incoming calls, maintaining open communication with patients, referral sources, and corporate/branch offices, and verifying medical insurance information. Training on internal software will be provided if unfamiliar with various insurances and their portals. You will also process orders in the system and maintain their status, which involves outbound calls to customers.

Requirements

2-3 years of Receptionist experience
Good job tenure (no jobs less than 2 years)
Experience working in a fast-paced environment
Ability to calmly multi-task, work an order in the computer, and juggle a walk-in at the same time
Excellent attitude given to the customers and patients
Ability to handle the high volume of customer interaction along with the stress levels that come along with that
Ability to diffuse tough situations
Attention to detail
Organizational skills

Nice To Haves

Some healthcare admin experience
Insurance verification experience

Responsibilities

Sit at the front desk
Take inbound calls
Greet guests
Set patients up in rooms
Answer phones
Handle stress and multi-tasking
Answer calls primarily from elderly individuals with sympathy and patience
Assist with walk-ins
Answer incoming calls
Actively maintain open communication with patients, referral sources, corporate and branch offices
Verify medical insurance information
Process orders in the system
Maintain a current status on orders to be processed
Make outbound calls to customers