Medical Receptionist - PAD

Pediatric Associates of Dayton•Beavercreek, OH

7d•Onsite

About The Position

Pediatric Associates of Dayton is seeking a Receptionist to provide efficient office support and excellent customer service. The receptionist is the first point of contact for patients and visitors, greeting them professionally, identifying their needs, and directing them appropriately. This is a floating role with a home office in Beavercreek, Ohio; the assigned work location may vary among the Beavercreek, Englewood, and Centerville offices according to staffing and operational needs. The receptionist registers new patients; checks patients in and out; verifies and updates insurance, demographic, and contact information; confirms patient identity; collects payments; and schedules appointments and follow-up visits. The role requires maintaining patient privacy and HIPAA compliance, following company policies and procedures, and assisting coworkers during periods of high volume. The position is part-time, Monday through Friday, with standard work hours of 8:00 a.m. to 5:00 p.m.

Requirements

High school diploma or GED required.
Customer-focused, with strong oral communication and telephone skills.
Proficient with computerized systems, including Microsoft Suite.
Able to work in a fast-paced, customer-facing environment while maintaining work quality.
Dependable and punctual.
Able to work independently and as part of a team.

Nice To Haves

At least one year of experience in a medical office or healthcare facility is preferred.
Experience with Electronic Medical Record software is preferred.
Experience with EPIC is a plus.

Responsibilities

Greet and assist patients in a welcoming and professional manner.
Register new patients by collecting parent and patient names, addresses, dates of birth, contact information, insurance information, and demographics.
Check patients in by verifying and updating insurance and demographic information and ensuring required forms are completed.
Collect and process copays and outstanding balances.
Answer multiline phone calls professionally and follow practice guidelines.
Confirm patient identity using account details and date of birth, and verify contact information when scheduling appointments.
Use provider schedules and appointment slots efficiently.
Check patients out, accept appropriate payments, and process charges.
Schedule follow-up appointments according to provider recommendations.
Perform reception functions on a rotational basis with coworkers and assist other personnel during high-volume periods.
Travel among the Beavercreek, Centerville, and Englewood offices based on staffing and operational needs.
Maintain HIPAA compliance and patient privacy when verifying patient information.
Promote adherence to company policies and procedures and maintain positive, professional working relationships with coworkers.

Benefits

Choice of medical plans
Dental insurance
Vision insurance
401(k)
Flexible spending accounts for health and dependent care
Company-paid life insurance, with accidental and supplemental coverage available at low cost
Company-paid short- and long-term disability
Voluntary benefits
Flexible PTO
Paid holidays
Time off to support work-life balance