Contingent Medical Receptionist - Primary Care Waterford

Trinity Health•Waterford, CA

16d

About The Position

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist to serve as a first point of contact for patients and other external customers, both in the office and by phone. The receptionist welcomes, instructs, and assists customers in obtaining services within the office and IHA, and acts as a liaison between customers and medical staff. The role gathers and communicates patient and visit information to billing staff, supports accurate billing, and helps facilitate efficient patient flow and a positive patient experience. The position also supports routine office operations, including patient registration, appointment scheduling, phone inquiries, patient communications, paperwork, MyChart support, and maintenance of patient records. The role partners with providers and clinical staff to support exceptional patient care. The position is part-time and works a day shift. Trinity Health IHA Medical Group highlights day-one benefits for eligible team members, career growth and professional development opportunities, a supportive team-oriented culture, and meaningful work helping patients access care.

Requirements

High school diploma or GED, or be between 15 and 17 years of age with a valid work permit from their high school.
One to two years of experience in a medical or physician office or customer service environment is preferred.

Nice To Haves

Coursework in insurance or billing, medical practice education, or seminars is preferred but not required.
One to two years of experience in a medical or physician office or customer service environment is preferred.

Responsibilities

Welcome patients and visitors with professionalism and compassion.
Check patients in and verify registration and insurance information.
Schedule, confirm, and reschedule appointments.
Answer phones, respond to inquiries, and route messages appropriately.
Collect payments and support accurate billing processes.
Assist with patient communications, paperwork, and MyChart support.
Maintain patient records and support day-to-day office operations.
Partner with providers and clinical staff to ensure a smooth patient experience.
Serve as a liaison between external customers and medical staff.
Obtain and communicate necessary patient and office visit information to billing staff.
Help facilitate efficient patient flow through the office and appropriate billing for services.
Instruct and assist customers in obtaining needed services within the office and IHA.