Medical Receptionist (Northwest Austin) - Texas Orthopedics

ORTHOLONESTAR • Austin, TX

9d • $18 - $23 • Onsite

About The Position

Texas Orthopedics is hiring a Medical Receptionist for its Northwest Austin clinic. The role performs front-desk reception duties, including patient check-in and check-out, appointment scheduling, insurance verification, and collecting payments due at the time of service. The receptionist supports patients and clinic staff while maintaining accurate records and helping ensure an efficient patient experience.

Requirements

• High school diploma.
• Previous experience in a medical office setting.
• Computer experience.
• Knowledge of medical and insurance terminology.
• Attention to detail.
• Ability to multitask across multiple applications.
• Ability to communicate effectively orally and in writing.
• Ability to work in a fast-paced environment.
• Adequate visual acuity to read and the ability to interpret and understand written material.

Nice To Haves

• Fluency in Spanish is preferable.

Responsibilities

• Answer telephone calls, schedule appointments, and route callers to the appropriate departments.
• Schedule and reschedule appointments, including physical therapy appointments, while observing insurance rules, limitations, and physician preferences.
• Confirm appointments in advance and contact patients when necessary.
• Prepare clinic schedules and identify potential issues before visits.
• Greet patients, check them in, and assist them with intake forms.
• Confirm, capture, and correct patient demographic and insurance information.
• Verify insurance benefits, identify remaining deductibles and copays, and collect payments due at the time of service.
• Collect and scan patients’ insurance cards and photo identification.
• Mail no-show letters daily.
• Review daily superbills for completion, make necessary edits, and collect the correct payment at checkout.
• Balance payments received and prepare daily deposits.
• Complete scheduling tasks, messages, requests, referrals, and faxes.
• Return voicemails and make second and third attempts to contact patients who left messages.
• Provide patients with explanations of benefits (EOBs) and explain balances as needed.
• Fax DWC forms to the appropriate recipients.
• Sort, collate, and identify medical information for scanning or queuing into the EMR system.
• Sort faxes, address fax failures, and distribute faxes to appropriate departments.
• Assist with Release of Information requests, completing them in-house or sending them to a third party as appropriate.
• Perform other duties as assigned.

Benefits

• Medical insurance with VIP Health Advocate Service.
• Health Savings Account (HSA) with employer contribution.
• Flexible Spending Account (FSA).
• Dental coverage.
• Vision coverage.
• Seven to eight paid holidays each year.
• 12 PTO days to start, increasing with tenure up to 22 days.
• 401(k) with Safe Harbor contribution and profit sharing once eligible.
• Life insurance.
• Short- and long-term disability coverage.
• Additional supplemental plans.
• Mileage reimbursement and travel time for eligible positions.
• Colleague Recognition Program.
• Employee Assistance Program and well-being support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED