Contingent Medical Receptionist - Academic Family Medicine Livingston

Trinity Health • Livingston, NJ

4d

About The Position

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist to serve as a first point of contact for patients and other external customers in the office and by phone. The role acts as a liaison between customers and medical staff, greeting, instructing, and assisting customers in obtaining services within the office and IHA. The Medical Receptionist gathers and communicates patient and office-visit information to billing staff, supports appropriate billing, and helps facilitate efficient patient flow.

The position supports a positive patient experience and day-to-day office operations by welcoming patients and visitors, managing appointments and communications, maintaining records, and partnering with providers and clinical staff. The organization emphasizes compassionate, person-centered care and its values of Commitment, Advocacy, Respect, Efficiency, and Service.

Requirements

• High school diploma or GED, or age 15–17 with a valid work permit from their high school.
• One to two years of experience in a medical or physician office or customer service environment is preferred.

Nice To Haves

• Coursework in insurance or billing, medical practice education, or seminars is preferred but not required.
• One to two years of experience in a medical or physician office or customer service environment is preferred.

Responsibilities

• Welcome patients and visitors professionally and compassionately.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.
• Obtain and communicate necessary patient and office-visit information to billing staff.
• Instruct and assist customers in obtaining needed services within the office and IHA.
• Facilitate efficient patient flow through the office and appropriate billing for services.

Benefits

• Day-one benefits for eligible team members with no waiting period.
• Opportunities for career growth and professional development.
• Supportive, team-oriented workplace culture.
• Meaningful work helping patients access the care they need.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED