Medical Receptionist Family Medicine

InterMed, P.A.•South Portland, ME

18h•$41,600 - $55,016

About The Position

The Medical Receptionist supports InterMed’s Family Medicine practice by welcoming patients, maintaining and updating patient information, collecting and documenting payments, and helping patients navigate their appointments. The role coordinates arrivals with clinical staff through the electronic medical record (EMR), communicates appointment delays, handles incoming calls, and schedules appointments and follow-up services. It also supports appointment paperwork and patient packets, monitors automated appointment confirmations, and assists the billing office with problem resolution. The receptionist is expected to maintain strict confidentiality in accordance with HIPAA guidelines and InterMed policies, provide excellent service, and contribute to InterMed’s patient-centered mission and values through respectful communication, teamwork, accountability, and integrity.

Requirements

High school diploma or equivalent.
Ability and willingness to provide excellent customer service to patients, InterMed colleagues, and vendors.
Ability to work independently and accurately.
Excellent organizational and multitasking abilities.
Strong written and verbal communication skills.
Ability to work well in a busy environment.
Proficiency with Windows-based computer applications.
Flexibility and willingness to work as a team member.
Accurate typing, transcribing, and data-entry skills.

Responsibilities

Greet incoming patients with friendly, respectful communication.
Obtain and document current patient demographic information, including insurance and license information.
Accept patient payments and document them appropriately.
Understand patient payment requirements for insurance plans accepted by InterMed and collect required co-payments.
Maintain accurate credit-card transaction batches and balance the cash drawer.
Assist the billing office with resolving problems as needed.
Notify clinical staff of patient arrivals through the EMR.
Inform patients of unusual appointment delays.
Answer incoming telephone calls using proper etiquette and prioritize telephone encounters appropriately.
Become familiar with forms required for patient appointments.
Scan, print, assemble, and mail patient packets.
Use the computerized appointment scheduling system to schedule patients and necessary follow-up and ancillary appointments.
Monitor automated confirmation calls and update the EMR.
Maintain strict confidentiality in accordance with HIPAA guidelines and InterMed policies.
Perform other duties that support InterMed’s mission, vision, and values.
Provide patient-centered service, treat patients and colleagues with dignity and respect, support teamwork, and embrace change to better serve patients.