Medical Receptionist

ConvenientMD • Auburn, ME

13d • Onsite

About The Position

ConvenientMD is seeking a Medical Receptionist to serve as the first point of contact for patients and visitors at its clinics. Working alongside the clinical team, the receptionist greets and assists patients, completes registrations, updates patient records, collects payments, and helps ensure patients with and without reservations are seen in a timely manner. The role is suited to someone interested in customer service or beginning a career in the medical field.

The Medical Receptionist supports patient flow and clinic operations by managing reservations, registration, referrals, phone calls, and front-desk administration. The position also involves handling insurance and billing questions, collecting payments, using reservation and electronic medical record systems, and following protocols established by occupational health partners. Schedules may include 12-hour shifts, nights, weekends, and holidays, with occasional travel to other clinics and to training locations.

Requirements

• High school diploma or GED.
• Proactive, confident written and verbal communication skills, including the ability to raise concerns and communicate directly and professionally.
• Strong attention to detail and organizational skills, with the ability to prioritize multiple high-priority tasks in a fast-paced environment.
• Compassionate, patient-focused approach and ability to support a sense of belonging.
• Proficiency with Microsoft Office Suite or related software.
• Ability to establish and maintain positive relationships with patients, team members, and organizational stakeholders.
• Collaborative team orientation.
• Self-motivation, initiative, and ability to work independently and identify improvements.
• Analytical and problem-solving skills, including the ability to understand and apply applicable laws, guidelines, regulations, ordinances, and policies.
• Trustworthiness and ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.
• Availability for 12-hour shifts: full-time employees work three shifts per week and at least four shifts per month on a Saturday or Sunday; part-time employees work two shifts per week and at least two shifts per month on a Saturday or Sunday; per-diem employees work four shifts per month, ideally one shift each week.
• Flexibility to work nights, weekends, and holidays.
• Ability to work at other ConvenientMD locations within a one-hour travel distance when needed and travel to training shifts within a one-hour commute.

Nice To Haves

• Medical Receptionist certification.
• Previous experience in a medical receptionist role or similar customer service position.
• Familiarity with medical terminology and basic insurance processes.
• Experience using electronic records management software and other programs for medical registration and collection of HIPAA documentation.
• Experience with insurance billing and coding information.

Responsibilities

• Greet patients and visitors in a friendly, professional manner and assist with inquiries in person and over the phone.
• Register patients, complete required forms, and update new and existing patient records accurately.
• Respond to insurance and billing inquiries with clear information.
• Assist ill or distressed patients as needed using available resources.
• Collect payments, insurance co-pays, and prescription charges in accordance with clinic financial policies.
• Request a card on file, follow up on patient balances, and support timely payment.
• Coordinate with the healthcare team to promote smooth patient flow and efficient clinic operations.
• Manage online and walk-in reservations and registration to support patient satisfaction and provider schedules.
• Assist with scheduling specialist referrals for follow-up as needed.
• Navigate multiple software systems and follow occupational health partner protocols in support of the Employer Services team.
• Answer and direct phone calls professionally and promptly.
• Keep the reception area organized and welcoming.
• Perform administrative tasks such as photocopying, filing, and maintaining daily activity logs.
• Learn the clinic’s scope of services and associated costs.
• Use software systems for reservation scheduling and electronic medical records.
• Work 12-hour shifts according to the applicable full-time, part-time, or per-diem schedule, including required weekend shifts.
• Work nights, weekends, and holidays as needed.
• When needed, work at a minimum of three other ConvenientMD locations within one hour of the primary clinic.
• Travel to training shifts held outside the primary clinic within a one-hour commute.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Rewards and discounts on services and products, including hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED