Medical Receptionist- Fayetteville

Trinity Health•San Diego, CA

3d•$19 - $27•Onsite

About The Position

The receptionist is responsible for supporting office operations and works independently and interdependently with other office staff to provide efficient, cost effective, quality patient care. This role involves managing appointments, handling patient check-in and check-out, collecting payments, and providing phone support. The position requires attention to detail, strong communication skills, and a customer service-oriented approach to ensure a streamlined and positive patient experience.

Requirements

High school graduate or equivalent
One to two years’ experience preferred
Multi-line telephones, PC and appropriate software knowledge
Knowledge of office equipment and supplies
A solid understanding of service-related terminology
Good communication skills both oral and written
Good interpersonal skills required
Customer service orientated
Maintains confidentiality related to patients, family and employees and information specific to service area.
Answers the telephone and routes calls to proper person. When personnel are unavailable for telephone calls, records and delivers messages.
Uses appropriate diction and grammar in conversations.
Obtains necessary information while remaining courteous about interruptions caused by other calls or events, models calmness.
Displays competency related to performing job skills. Including but not limited to: PC terminals, telephones, copier, e-mail system, fax machine and typewriter.

Nice To Haves

business school or formal secretarial training a plus

Responsibilities

Promote a healthy work environment
Schedule appointments on provider schedules
Review schedules based on provider preference lists and update appropriately
Collaborate and communicate regularly with management regarding goals, needs/concerns
Pre-registration
Reviewing revenue reports to ensure charges are billed appropriately
Collect co pay/balances due for each patient
Checking in patients for appointments
Checking out patients for appointments
Phone support – Incoming and outgoing phone calls
Scanning and faxing documentation
Confirmation phone calls
Receives and distributes messages, packages and supplies to the appropriate person or place.
Implements the day-to-day operations of specific service or environment.
Maintains a safe and secure environment.