Medical Front Desk Receptionist - Fayetteville

Eye Consultants of Atlanta PC•Fayetteville, GA

About The Position

The Medical Front Desk Receptionist greets patients and gathers their demographic and insurance information. The role verifies insurance benefits and eligibility, collects balances, deductibles, and copays, and performs clerical duties. It also schedules appointments, answers telephones, responds to patient questions, and provides assistance as needed. The receptionist accurately posts payments, provides receipts, and balances daily receipts and payment batches using the Phreesia reconciliation report. The position maintains schedule templates for multiple doctors and handles appointment reminders, voicemails, and appointment changes.

Requirements

Excellent communication, organizational, and time management skills.
Customer service, computer, and telephone skills.
Meticulous attention to detail.

Responsibilities

Greet patients and gather demographic and insurance information, entering it into NextGen.
Scan appropriate documents into EMA.
Verify insurance benefits and eligibility.
Collect outstanding balances, deductibles, and copays at check-in and check-out.
Perform a variety of clerical duties and other duties as assigned or requested.
Schedule patients' follow-up appointments.
Accurately post payments and provide receipts to patients.
Balance individual daily receipts and money collected against daily batch postings and the Phreesia reconciliation report.
Answer multi-line phones, handle patients' needs, or direct callers to the appropriate party.
Call patients to remind them of upcoming appointments.
Schedule new and follow-up appointments and adjust existing appointments.
Respond to voicemails in a timely manner.
Maintain schedule templates for multiple doctors.