Medical Front Desk Receptionist - Fayetteville

Eye Consultants of Atlanta PC•Fayetteville, GA

About The Position

The Medical Front Desk Receptionist greets patients and supports front-desk operations, including collecting demographic and insurance information, verifying insurance eligibility, collecting payments, scheduling appointments, and answering telephone calls. The role also responds to patient questions and routes calls or requests to the appropriate party. During check-in, the receptionist enters patient information into NextGen, scans documents into EMA, verifies insurance benefits and eligibility, collects balances, deductibles, and copays, and performs clerical duties. During check-out, the receptionist schedules follow-up appointments, collects payments, posts payments, provides receipts, and reconciles daily receipts and collected funds against batch postings and the Phreesia reconciliation report. The receptionist also handles appointment scheduling for multiple doctors, calls patients with appointment reminders, adjusts existing appointments, and responds to voicemails in a timely manner. Other duties may be assigned or requested.

Requirements

Excellent communication skills.
Excellent organizational and time management skills.
Customer service skills.
Computer skills.
Telephone skills.
Meticulous attention to detail.

Responsibilities

Greet patients upon arrival.
Gather patient demographic and insurance information and enter it into NextGen.
Scan appropriate documents into EMA.
Verify insurance benefits and eligibility.
Collect outstanding balances, deductibles, and copays at check-in and check-out.
Perform a variety of clerical duties.
Schedule patients’ follow-up appointments.
Accurately post payments and provide receipts to patients.
Balance daily receipts and collected funds against daily batch postings and the Phreesia reconciliation report.
Answer multi-line phones, address patient needs, or direct calls to the appropriate party.
Call patients to remind them of upcoming appointments.
Schedule new and follow-up appointments and adjust existing appointments.
Respond to voicemails in a timely manner.
Maintain schedule templates for multiple doctors.
Perform other duties as assigned or requested.