Medical Receptionist - Village Pointe

Nebraska Medicine•Omaha, NE

3d•Onsite

About The Position

The Medical Receptionist serves as the first point of contact for patients and others at Nebraska Medicine’s Village Pointe Health Center. The role greets and welcomes visitors in person, at the check-in desk, and by telephone; answers incoming calls professionally; checks patients in and out according to established protocols; and schedules appointments and registers patients. The position is in person, Monday through Friday, from 7:30 a.m. to 4:00 p.m. Training during the first three weeks is Monday through Friday, from 7:00 a.m. to 3:30 p.m. The role is based at Village Pointe Health Center in Omaha, Nebraska.

Requirements

At least 16 years of age.
Demonstrated ability to provide a high level of customer service to physicians, patients, and other internal and external customers.
Ability to work professionally with physicians, clinic staff, and patients in a timely and confidential manner.
Demonstrated analytical, prioritization, and organizational skills.
Demonstrated flexibility and dedication to working in a team environment.
Effective communication skills.

Nice To Haves

High school education or equivalent.
One year of post-secondary education with coursework in business, a medical assistant program, or a nursing assistant program; or an equivalent combination of education and experience in customer service or medical scheduling (one year of education equals one year of experience).
Nursing Assistant or Medical Assistant qualification.
Knowledge of medical terminology.
Experience with Microsoft Office, specifically Word and Excel.
Fluency in Spanish, depending on the available position.

Responsibilities

Greet and welcome patients and others in person, at the check-in desk, and by telephone.
Answer incoming calls professionally.
Check patients in and out according to established protocols.
Schedule patient appointments and register patients.