Medical Receptionist (GMG)
About The Position
The Medical Receptionist is the initial contact for patients and other visitors to the physician office. The role provides excellent customer service to patients, physicians, and office staff while helping maintain the organization of office functions. Employees are expected to support the Genesis Mission and values of Compassion, Excellence, Integrity, Team, and Innovation, and to keep patients at the center of their work. The position is in the Orthopedic Surgery department and works a day shift for 40 scheduled hours per week. Duties include collecting and verifying patient demographic and insurance information, completing pre-certification as needed, entering information into the computer, scheduling appointments, collecting payments, and posting charges and payments according to insurance-specific guidelines. The receptionist must understand ICD and CPT codes and provide courteous, patient-centered service. Work is performed in an office environment that may be stressful due to a busy, interruptive setting and constant interaction with others. The employee is regularly required to stand, walk, talk, hear, and use hands and arms; regularly lift or move up to 10 pounds; and occasionally lift or move up to 25 pounds. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.
Requirements
- High school graduation or equivalent.
- At least one year of professional office, customer service, or patient care experience, or successful completion of an office professional program that includes an internship.
- Knowledge of medical terminology.
- Ability to read, write, and explain or describe information to patients and/or family members.
- Attention to detail and computer experience, particularly word processing.
- Ability to provide customer service in a warm and friendly manner.
- Ability to meet the stated physical requirements, with reasonable accommodations as applicable.
Responsibilities
- Provide professional patient service by obtaining and verifying demographic and insurance information.
- Complete pre-certification as needed.
- Enter demographic and insurance information accurately into the computer.
- Schedule appointments, collect payments, and post charges and/or payments according to insurance-specific guidelines.
- Understand and apply ICD and CPT codes.
- Communicate effectively with patients, families, physicians, coworkers, and other customers; respond to requests appropriately and in a timely manner.
- Protect the dignity and privacy of each person and handle confidential or sensitive information appropriately.
- Help maintain a positive work environment and a safe, clean, quiet, and healing environment for patients.
- Follow patient and employee safety practices, including safe patient and materials handling, infectious-disease precautions, appropriate protective equipment use, and slips/trips/falls awareness.
- Anticipate and address customer needs, maintain courteous interactions, and take ownership of issues until resolved.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
