020 - Front Office - (01) Primary Care - Medical Receptionist - XH9

Pediatric Associates Family of Companies•Grand Prairie, TX

About The Position

The Medical Receptionist serves patients and visitors by greeting them in a friendly, welcoming manner upon arrival. The role completes and updates required information, collects payments, provides requested information, and discharges patients after appointments with pertinent information and follow-up appointments. This position requires fluency in both Spanish and English. It is a part-time opening scheduled Wednesday and Thursday from 8 a.m. to 6 p.m. and Saturday from 8 a.m. to 1 p.m. The position may rotate between office and remote/telework, and may require travel to other office locations.

Requirements

Fluent in both Spanish and English.
An active and valid driver's license upon hire and for the duration of employment.
Ability to learn and practice Pediatric Associate procedures, policies, and protocols.
Proficient grammar, spelling, and verbal communication skills for communicating with patients, providers, and staff.
Ability to read, comprehend, and follow oral and written instructions.
Ability to interact effectively and supportively with staff and maintain professional working relationships.
Excellent customer service skills and a professional, friendly manner when greeting and receiving patients and visitors.
Professional phone skills and etiquette; ability to speak clearly and concisely.
Good judgment and ability to maintain patient confidentiality.
Ability to file alphabetically and numerically.
Experience using a computer system, scanner, printer, and fax.
Ability to meet the physical requirements described, including standing, sitting, reaching, manual dexterity, lifting or carrying up to 10 pounds, and wearing personal protective equipment.

Nice To Haves

At least 1 year of experience in a medical office setting is preferred.
Knowledge of computers and medical terminology is desired.

Responsibilities

Check in patients by updating demographics, insurance information, primary care provider and pharmacy details; collect copayments and balances; and provide consent forms and appropriate health questionnaires.
Check out patients, collect additional balances, and provide visit summaries, specialist referral information, patient portal information, completed forms, and follow-up appointments.
Verify patient insurance through Batch Eligibility or on demand, and contact patients when their insurance is inactive or their primary care provider is not appropriate.
Post patient charges and payments and complete charge and payment reconciliation.
Scan and upload documents in the Document Management system.
Sort and deliver mail and prior authorization documents received by courier.
Maintain a clean work area and patient waiting area.
Participate in staff and educational meetings.
Adhere to organizational information security policies and protect sensitive information, including ePHI and PHI, in accordance with organizational policy and applicable regulations.