Medical Receptionist (Outreach)

Texas Health Action•Austin, TX

4d•Onsite

About The Position

The Medical Receptionist with Outreach and Testing supports efficient, patient-centered reception operations within walk-in, clinic, mobile, and community-based settings. The position greets and registers patients, coordinates patient flow, provides information regarding available services and next steps, supports scheduling and documentation, and collaborates with program and clinical staff to facilitate access to care. This is a full-time, non-exempt, in-person position that may require evening and weekend hours. The role reports to the Testing Operations Coordinator.

Requirements

High school diploma, GED, or equivalent certification.
Basic Life Support (BLS) certification, obtained before the first day of employment.
Valid Texas Driver’s License.
Complete required mobile testing vehicle training and maintain competency in the vehicle’s safe operation, setup, and use for testing and outreach activities.
One year of experience in a medical setting or customer service role; two years of part-time work or volunteer experience may be considered in lieu of one year.
Six months of work or volunteer experience with marginalized communities, such as LGBTQIA+ communities and communities of color.
Proficiency with basic computer applications, including Microsoft Outlook, Teams, Word, and Excel.
Ability to maintain timely, professional communication through organizational platforms, including Microsoft Teams and Outlook.
Knowledge of confidentiality requirements and ability to handle patient and organizational information in accordance with HIPAA and organizational standards.
Strong verbal, written, interpersonal, and customer service communication skills.
Ability to communicate and work effectively, respectfully, and with cultural responsiveness across diverse populations, backgrounds, roles, and socioeconomic circumstances.
Ability to exercise diplomacy, tact, and sound judgment in sensitive situations, conflict, or interactions with individuals experiencing distress.
Ability to prioritize and manage multiple responsibilities, meet deadlines, and maintain attention to detail with minimal supervision.
Ability to collaborate effectively with employees across departments and with external community partners and organizations.
Availability to work 40 hours per week, with flexibility for some evenings and weekends depending on clinic needs and schedule.
Ability to safely operate organizational vehicles as required for assigned duties.

Nice To Haves

Bilingual fluency in English and Spanish, including knowledge of medical vocabulary.
Bachelor’s degree in a social science or public health discipline; a two-year degree with licensure and/or four years of relevant work experience may be considered in lieu of a bachelor’s degree.

Responsibilities

Greet, check in, and assist patients and visitors professionally and respectfully; identify reported service needs and route patients to appropriate testing, laboratory, clinical, or support services.
Register patients accurately and enter, verify, and update demographic, contact, insurance, and other required information in the electronic medical record.
Coordinate patient flow during walk-in services by monitoring wait status, communicating service needs and next steps, and collaborating with Testing Specialists, laboratory staff, clinical staff, and program leadership.
Provide accurate information about available services, eligibility or service requirements, clinic processes, wait times, appointments, and next steps; assist with scheduling as applicable.
Complete reception documentation, data entry, and program reporting accurately and within established timelines.
Respond compassionately and professionally to patient questions, concerns, and complaints; use de-escalation techniques when appropriate and escalate concerns according to established procedures.
Maintain an organized, welcoming, and adequately stocked reception environment, including forms, office supplies, educational materials, safer sex supplies, visitor records, and other operational resources.
Participate in clinic, mobile, and community-based services as assigned and maintain competency in required operational functions, including safe mobile testing vehicle operation.
Receive, distribute, and process incoming and outgoing mail and correspondence as needed.
Perform related duties and fulfill responsibilities as required.