Medical Receptionist - Primary Care Waterford

Trinity Health•Waterford, CA

16d

About The Position

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist to serve as the first point of contact for patients and help create a positive patient experience while supporting efficient office operations and exceptional patient care. The role involves welcoming patients and visitors, managing registration and appointment processes, responding to phone and patient inquiries, assisting with payments and billing, supporting patient communications and records, and coordinating with providers and clinical staff. The position requires a high school diploma or GED, or applicants ages 15–17 may qualify with a valid work permit from their high school. Relevant coursework is preferred but not required. One to two years of experience in a medical or physician office or customer service environment is preferred. No credentials or licensure are required. The employer describes a supportive, team-oriented workplace, opportunities for career growth and professional development, and day-one benefits for eligible team members. The organization emphasizes its mission and values, compassionate patient care, and equal employment opportunity.

Requirements

High school diploma or GED, or be between the ages of 15 and 17 with a valid work permit from the applicant's high school.
One to two years of experience in a medical or physician office or customer service environment is preferred.
No credentials or licensure are required.

Nice To Haves

Coursework in insurance or billing, medical practice education, or seminars.
One to two years of experience in a medical or physician office or customer service environment.

Responsibilities

Welcome patients and visitors with professionalism and compassion.
Check patients in and verify registration and insurance information.
Schedule, confirm, and reschedule appointments.
Answer phones, respond to inquiries, and route messages appropriately.
Collect payments and support accurate billing processes.
Assist with patient communications, paperwork, and MyChart support.
Maintain patient records and support day-to-day office operations.
Partner with providers and clinical staff to ensure a smooth patient experience.