Medical Receptionist - Enfield Primary Care

Trinity Health•Enfield, CT

22h

About The Position

The Medical Receptionist (also referred to as a Business Services Representative) handles non-clinical office work, including front desk duties, telephone communications, scheduling, referrals, medical record requests, and work queues. As the first point of contact for patients, the role provides a welcoming and professional experience in person and by phone. Duties also include patient registration, insurance verification, collecting copays and payments, coordinating pre-authorizations and referrals, and preparing charts to support efficient patient visits and providers delivering primary care.

Requirements

High school diploma or equivalent.
Excellent keyboard skills.
Proficiency in a Windows-based computer environment and Microsoft Office products.
Accuracy and dependability.

Nice To Haves

Experience in a medical office or billing department.
Knowledge of patient billing and medical terminology.

Responsibilities

Greet and communicate with patients in person and by phone in a courteous and professional manner, identifying themselves and their department.
Answer telephone calls promptly and professionally using appropriate scripting.
Transfer calls to the appropriate staff member or provider in a timely manner.
Schedule patient appointments according to department protocols to maximize provider productivity.
Handle front desk tasks, patient registration, insurance verification, and collection of copays and payments.
Coordinate pre-authorizations and referrals, prepare charts, and handle medical record requests and work queues.