Medical Receptionist-Bilingual Spanish/English; Monday-Friday, 7:30am-4:30pm

Bluestem Health•Lincoln, NE

About The Position

The Medical Receptionist serves as the front line for the medical team. The role involves greeting patients, collecting payments, verifying billing information, scheduling appointments, directing incoming calls, and performing clerical duties needed to prepare patient visits. The position is listed with a Monday-Friday schedule from 7:30am to 4:30pm and requires bilingual Spanish/English capability in the title.

Requirements

High school diploma or GED required.
Strong computer skills, including working knowledge of Microsoft Excel and Word.
Good oral and written communication skills.
Highly organized and attentive to detail, quality, and accuracy.
High energy and a positive attitude.
Strong commitment to customer service and professionalism.
Ability to interrelate with a wide variety of people and cultures.
Ability to work under pressure.
Ability to maintain a high level of confidentiality.
Ability to fulfill job requirements with minimal supervision.
Ability to communicate effectively in person and by telephone with the public, patients, and staff.
Bilingual Spanish/English capability, as stated in the job title.

Nice To Haves

One year of medical office experience preferred.
Bilingual ability preferred.

Responsibilities

Welcome patients and visitors in person or by telephone.
Answer calls courteously and professionally, within three rings whenever possible.
Maintain confidentiality of personal and financial information, and protect patient health information by securing it and locking or logging off unattended computers.
Schedule appointments in person or by telephone to support patient satisfaction, provider time, and room utilization.
Notify providers when patients arrive to help keep appointments on schedule.
Answer patient questions and direct calls to appropriate staff members.
Maintain reception and patient waiting areas.
Obtain, record, and update personal and financial information to maintain patient accounts.
Gather third-party payment information.
Ensure each patient is offered and advised of the Sliding Fee Scale annually.
Collect patient fees, including account payments, co-payments, and sliding fee payments.
Collect and maintain patient registration and utilization data for reports.
Collaborate with health professionals and health care team members to help ensure patients receive timely care.
Perform other necessary duties to support the clinic and ensure patient flow.