Medical Receptionist II Liverpool

Trinity Health

2d•$19 - $27•Onsite

About The Position

The receptionist is responsible for supporting office operations and works independently and interdependently with other office staff to provide efficient, cost effective, quality patient care. The role involves a variety of responsibilities aimed at ensuring a smooth patient experience and efficient office functioning. This includes managing appointments, handling patient check-in and check-out, providing phone support, and maintaining accurate documentation. The position requires attention to detail, strong communication skills, and a customer service-oriented approach.

Requirements

High school graduate or equivalent
One to two years’ experience preferred
Multi-line telephones
PC and appropriate software knowledge
Knowledge of office equipment and supplies
A solid understanding of service-related terminology
Good communication skills both oral and written
Good interpersonal skills required
Customer service orientated

Nice To Haves

Business school or formal secretarial training a plus

Responsibilities

Promote a healthy work environment
Schedule appointments on provider schedules
Review schedules based on provider preference lists and update appropriately
Collaborate and communicate regularly with management regarding goals, needs/concerns
Pre-registration
Reviewing revenue reports to ensure charges are billed appropriately
Collect co pay/balances due for each patient
Checking in patients for appointments
Checking out patients for appointments
Phone support – Incoming and outgoing phone calls
Scanning and faxing documentation
Confirmation phone calls
Maintains confidentiality related to patients, family and employees and information specific to service area.
Greets visitors and ensures that each person waits in comfort with definite expectations of when and how they will be served.
Answers the telephone and routes calls to proper person. When personnel are unavailable for telephone calls, records and delivers messages.
Uses appropriate diction and grammar in conversations.
Obtains necessary information while remaining courteous about interruptions caused by other calls or events, models calmness.
Receives and distributes messages, packages and supplies to the appropriate person or place.
Implements the day-to-day operations of specific service or environment.
Maintains a safe and secure environment.