Medical Receptionist II - UMC Clinics (Float) - 531064
About The Position
The Medical Receptionist II supports operational coordination at University Medical Center clinics, helping create a friendly, welcoming, and well-organized office and deliver excellent customer service. The role facilitates patient flow through clinic facilities and supports both in-person and telemedicine operations. This position floats among multiple University Medical Center clinic locations. The position provides specialized clinical administrative services, including referrals, prior authorizations, related medical billing and compliance requirements, and other front-office functions. It maintains workflow according to applicable clinic protocols and guidelines, manages information flow for referrals, authorizations, and patient-care processes involving pharmacies, outside specialists, outpatient facilities, and third-party payors, and documents and tracks processes through completion. The receptionist works with providers and clinical and administrative personnel across departments to support effective, patient-centered operations.
Requirements
- High school diploma or GED and two years of medical reception or medical administrative assistance experience, or an associate’s degree.
- Valid U.S. driver’s license.
- At least 19 years of age at the time of hire and an acceptable Motor Vehicle Report in compliance with University policies; applicants under 21 will have some driving restrictions.
- Experience with electronic health record systems.
- Working knowledge of data entry and Microsoft Office.
- Ability to cope with stressful conditions and to demonstrate tact, versatility, and adaptability.
- Ability to demonstrate self-motivation and initiative.
- Skill in exercising initiative, judgment, problem-solving, and decision-making.
- Skill in organizing work to achieve clinic goals and objectives.
- Excellent communication, public relations, customer service, and telephone etiquette skills.
- Ability to multitask in a fast-paced work environment; punctuality and reliability.
- Ability to exercise discretion, diplomacy, and tact in patient and staff interactions.
- Willingness to learn and consistently deliver patient-centered, high-quality, customer-friendly service.
- Ability to maintain strict confidentiality of protected health information and follow HIPAA regulations.
Nice To Haves
- Experience in a medical office practice.
- Familiarity with local and statewide specialists and patient care services.
- Expertise in referral processes with various third-party providers.
- Experience with NextGen and/or EPIC EHR systems.
Responsibilities
- Support the operational coordination of the clinic and facilitate patient flow through facilities.
- Provide friendly, welcoming, and well-organized customer service in person and via telemedicine.
- Perform specialized clinical administrative services, including referral processes, prior authorizations, related medical billing, and compliance requirements.
- Follow applicable protocols and guidelines to maintain proper clinic workflow.
- Coordinate information flow for referrals, prior authorizations, and other front-office processes involving pharmacies, outside specialists, outpatient facilities, and third-party payors.
- Maintain detailed documentation and track processes through completion.
- Collaborate with providers and clinical and administrative personnel within and across departments to support effective, patient-centered operations.
- Float among multiple University Medical Center clinic locations.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
