Medical Receptionist I - UMC Neurology - 531055

The University of Alabama•Tuscaloosa, AL

6d•Onsite

About The Position

The Medical Receptionist I supports a friendly, welcoming, and well-organized clinical office at the UMC Neurology and Sleep Medicine Clinic in Northport, Alabama. The role provides customer service by telephone and in person, facilitates patient flow through UMC facilities, and helps ensure patients receive timely service. The regular schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with some evening and weekend hours as needed. The receptionist greets patients and visitors; screens and updates intake, demographic, and insurance information in the electronic patient record; coordinates appointments and referrals; and manages patient checkout. The role also collects payments and copays, posts and reconciles daily patient payments, and ensures paperwork is scanned into the medical record or routed appropriately. The position requires discretion with protected health information and compliance with HIPAA regulations.

Requirements

High school diploma or GED.
Efficient and accurate computer and data-entry skills.
Ability to accept payments, make change, and balance end-of-day processes.
Excellent communication, public relations, customer service, and telephone etiquette skills.
Ability to multitask and handle incoming calls and patients simultaneously.
Ability to exemplify the organization's core values and mission.
Ability to exercise discretion, diplomacy, and tact in interactions with patients and staff.
Ability to learn and consistently deliver patient-centered, high-quality, customer-friendly service.
Understanding of the need to maintain strict confidentiality of protected health information and follow HIPAA regulations.
Punctuality and reliability.
Successful completion of a pre-employment background investigation, including review of information obtained from social media and other internet sources.

Nice To Haves

One year of general office or customer service experience in a medical office or clinical environment.

Responsibilities

Receive, screen, handle, and distribute incoming calls.
Schedule and greet patients and visitors.
Facilitate patient flow through UMC facilities in an effective and timely manner.
Screen and update patient intake and demographic information.
Collect patient payments and copays and perform cashier functions.
Manage the patient checkout process.
Coordinate future appointments and referrals.
Post and reconcile daily patient payments.
Ensure insurance information is current and accurate in the electronic patient record.
Ensure patient paperwork is properly scanned to the medical record or routed appropriately.
Provide excellent customer service by telephone and in person.