Medical Receptionist II - UMC Clinics (Float) - 531064

The University of Alabama • Tuscaloosa, AL

5d

About The Position

The Medical Receptionist II supports the operational coordination of University Medical Center clinics and helps create a friendly, welcoming, and well-organized office that delivers excellent customer service. The position facilitates patient flow through clinic facilities and supports both telemedicine and in-person operations. This position floats among multiple University Medical Center clinic locations.

The role performs specialized clinical administrative services, including referral processing, prior authorizations, medical billing and compliance requirements, and other front-office functions. It maintains information flow for referrals, authorizations, and related processes involving internal and extended patient care, including pharmacies, outside specialists, outpatient facilities, and third-party payors. The receptionist documents and tracks processes through completion and follows applicable protocols and guidelines to support proper clinic workflow.

The Medical Receptionist II works with providers and clinical and administrative personnel within and across departments to support effective, patient-centered, customer-oriented operations. The role requires integrity, responsibility, discretion, and a commitment to confidential handling of protected health information and HIPAA requirements.

Requirements

• High school diploma or GED and two years of medical reception or medical administrative assistance experience, or an associate's degree.
• Valid U.S. driver's license.
• At least 19 years of age at the time of hire and an acceptable Motor Vehicle Report compliant with University policies; applicants under 21 will have some driving restrictions.
• Experience with electronic health record systems.
• Ability to cope with stressful conditions and demonstrate tact, versatility, and adaptability.
• Ability to demonstrate self-motivation and directional initiative.
• Working knowledge of data entry and Microsoft Office.
• Skill in exercising initiative, judgment, problem-solving, and decision-making.
• Skill in organizing work to achieve clinic goals and objectives.
• Excellent communication, public relations, customer service, and telephone etiquette skills.
• Ability to multitask in a fast-paced work environment.
• Punctuality and reliability.
• Ability to exercise discretion, diplomacy, and tact in patient and staff interactions.
• Willingness to learn and consistently deliver patient-centered, high-quality, customer-friendly service.
• Ability to maintain strict confidentiality of protected health information and follow HIPAA regulations.
• Successful completion of a pre-employment background investigation, including review of information obtained from social media and other internet sources.

Nice To Haves

• Experience in a medical office practice.
• Familiarity with local and statewide specialists and patient care services.
• Expertise in referral processes with various third-party providers.
• Experience with NextGen and/or EPIC EHR systems.

Responsibilities

• Support the operational coordination of the clinic and facilitate patient flow through clinic facilities.
• Create and promote a friendly, welcoming, and well-organized office and provide excellent customer service in telemedicine and in-person operations.
• Perform specialized clinical administrative services, including referral processing, prior authorizations, medical billing, and compliance-related functions.
• Maintain information flow for referrals, prior authorizations, and other front-office processes involving pharmacies, outside specialists, outpatient facilities, and third-party payors.
• Maintain detailed documentation and track administrative processes through completion.
• Follow applicable protocols and guidelines to ensure proper clinic workflow.
• Work with providers and clinical and administrative personnel within and across departments to support effective, patient-centered operations.
• Float among multiple University Medical Center clinic locations.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED