Medical Receptionist I - UMC Neurology - 531055
About The Position
The Medical Receptionist I works in the UMC Neurology and Sleep Medicine Clinic in Northport, Alabama, creating a friendly, welcoming, and well-organized clinical office. The role delivers customer service by telephone and in person and helps ensure patient flow through UMC facilities is handled effectively and on time. The receptionist screens and distributes incoming calls, greets patients and visitors, schedules appointments, collects payments, and supports the patient checkout process. The position also screens and updates patient intake and demographic information, coordinates future appointments and referrals, posts and reconciles daily patient payments, verifies that insurance information is current and accurate in the electronic patient record, and ensures paperwork is scanned into the medical record or routed appropriately. The normal schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with some evening and weekend hours as needed.
Requirements
- High school diploma or GED.
- Efficient and accurate computer and data entry skills.
- Ability to perform cashier functions, including accepting payments, making change, and balancing end-of-day processes.
- Excellent communication, public relations, customer service, and telephone etiquette skills.
- Ability to multitask and handle incoming calls and patients simultaneously.
- Ability to exemplify the organization's core values and mission.
- Ability to exercise discretion, diplomacy, and tact in interactions with patients and staff.
- Ability to learn and consistently deliver patient-centered, high-quality, customer-friendly service.
- Understanding of the need to protect confidential health information and follow HIPAA regulations.
- Punctuality and reliability.
Nice To Haves
- One year of general office or customer service experience in a medical office or clinical environment.
Responsibilities
- Receive, screen, handle, and distribute incoming calls.
- Schedule and greet patients and visitors.
- Facilitate patient flow through UMC facilities in an effective and timely manner.
- Screen and update patient intake and demographic information.
- Collect patient payments and copays; perform cashier functions and manage checkout.
- Coordinate future appointment scheduling and referrals.
- Post and reconcile daily patient payments.
- Ensure insurance information is current and accurate in the electronic patient record.
- Ensure patient paperwork is scanned into the medical record or routed appropriately.
- Deliver customer service by telephone and in person.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
