Medical Receptionist/Clerical Assistant

Cancer Care Associates of York • York, PA

7d

About The Position

The Medical Receptionist/Clerical Assistant performs routine administrative and patient-care-related clerical duties in the back business office and provides receptionist services to patients and visitors. The role supports daily office operations and customer service, including checking patients in, updating information in the electronic medical record (EMR), and assisting staff with assigned workflows. This is a full-time position with a consistent day schedule and no weekends, evenings, or holidays.

Requirements

• High school diploma or equivalent.
• Familiarity with computer operations, including Microsoft Office.
• Excellent communication and customer service skills.
• Ability to multitask and prioritize tasks effectively.
• Ability to use discretion and good judgment.
• Ability to work in a fast-paced, demanding environment with good organizational skills.
• Computer literacy.

Nice To Haves

• Previous experience in a medical office or similar setting.
• Basic knowledge of insurance plans and billing.
• Exposure to medical terminology.
• Proficiency with electronic medical records systems.

Responsibilities

• Assist staff with daily clerical operations.
• Serve as a floater receptionist where needed and complete patient and visitor check-in.
• Welcome patients and visitors in a positive and professional manner.
• Notify medical assistants of patient arrivals by checking patients into the EMR system.
• Keep patients informed about provider schedule status to support patient satisfaction.
• Verify and update patient insurance coverage, demographic information, financial policies, and HIPAA information in the EMR system.
• Obtain new-patient information and enter it into the computer.
• Open, sort, and distribute daily mail for the practice, including outgoing mail.
• Assist secretaries with maintaining assigned work queues.
• Follow up on outgoing referrals and maintain work queue WQ 11551 in accordance with CCAY guidelines.
• When assigned, answer phone calls promptly and courteously, screen and route calls, and assist patients and other callers with requests.
• Maintain regular and punctual attendance and comply with practice policies and procedures, including CCAY’s Code of Conduct.
• Fax or copy outgoing correspondence.
• Distribute paperwork throughout CCAY suites.
• Scan correspondence.
• Communicate continuously with staff regarding patient needs.
• Perform other duties as assigned.

Benefits

• Competitive compensation and generous paid time off.
• 401(k) and profit-sharing plan with company contribution.
• Medical, dental, and vision plans.
• Company-paid life insurance.
• Employee Assistance Program.
• Short- and long-term disability plans (voluntary).
• Consistent day schedule with no weekends, evenings, or holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED