Medical Operations Manager/ Clinic Manager

Medi-Weightloss•Marlboro, VT

20h

About The Position

Medi-Weightloss of Marlboro is seeking a high-energy, people-first manager to lead its physician-supervised medical weight loss clinic. The manager oversees daily operations, drives new-patient enrollment, and ensures exceptional, compliant, patient-centered care. This leadership role has direct responsibility for clinic performance and involves creating a structured, encouraging, professional, and results-driven environment. Medi-Weightloss provides medical, nutritional, physical, motivational, and educational support through clinical oversight, prescription support when appropriate, nutritional counseling, and ongoing accountability. The Clinic Operations Manager oversees administrative and operational workflows, patient consultations and enrollment, and compliance with healthcare regulations and franchise standards. The role also includes supporting patients during weekly visits, documenting progress, and taking on additional clinical duties as needed. Clinical licensure is not required.

Requirements

At least 3 years of experience in medical office or healthcare operations management.
Proven success in a performance-driven environment.
Strong understanding of healthcare compliance and regulatory standards.
Experience managing teams and holding performance standards.
Strong communication skills, in person and on the phone.
Proficiency with EMR systems and Microsoft Office.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Supervise administrative and clinical support staff.
Provide coaching, accountability, and professional development.
Foster a culture of respect, excellence, and ownership.
Conduct patient consultations and convert qualified leads.
Implement strategies to increase patient engagement and referrals.
Follow up with prospective patients to optimize conversion rates.
Oversee scheduling, patient registration, and EMR documentation processes.
Ensure adherence to HIPAA, healthcare regulations, and franchise protocols.
Maintain quality assurance standards and audit readiness.
Manage billing processes, inventory control, and daily financial reconciliation.
Ensure patients receive professional, compassionate, and consistent care.
Address patient concerns promptly and effectively.
Counsel patients on progress and dietary goals during weekly visits, offering personalized support.
Document patient progress accurately in charts and/or EMR systems.
Take on additional clinical duties as needed to support the team and patients.