Medical Office Specialist - Midlands Float
About The Position
The Medical Office Specialist is the first point of contact for families and performs front-office duties in accordance with applicable regulations and practice procedures. The role includes greeting patients and visitors, managing calls, registering patients, updating demographic information, coordinating patient flow, verifying insurance, collecting payments, scheduling appointments, and maintaining records and reception areas. This position floats between different offices throughout the Midlands region. The role supports a high-quality, compassionate patient and family experience. The specialist provides accurate information, coordinates with clinical and administrative staff to address concerns and follow up, protects patient privacy under HIPAA guidelines, identifies safety risks, and follows regulatory and company policies. Other duties include attending staff meetings, completing mandatory training, and managing time effectively.
Requirements
- High school diploma or equivalent.
- Working knowledge of computer applications.
- Ability to speak, read, and write effectively.
- Demonstrated proper telephone etiquette.
- Ability to work independently without direct supervision.
- Ability to coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner.
Nice To Haves
- Prior medical experience.
- Knowledge of or prior experience with insurance verification and patient accounts.
- Prior experience with electronic medical records (EMR).
Responsibilities
- Greet patients and visitors in person and by telephone.
- Answer incoming calls politely and professionally.
- Register new patients and update existing patient demographics.
- Facilitate patient flow by notifying providers of patient arrivals, monitoring delays, and communicating with patients and clinical staff.
- Respond courteously to inquiries from patients, prospective patients, and visitors, and provide requested medical records, shot records, and other documents.
- Scan pertinent information into patients’ electronic medical records.
- Verify patient insurance coverage.
- Collect insurance co-pays and charges for services.
- Schedule patient appointments.
- Maintain the reception and lobby area.
- Serve as a secondary contact for patient inquiries by phone, email, patient portals, and in person.
- Provide accurate and timely information about appointments and general services.
- Coordinate with clinical and administrative staff to resolve patient concerns and ensure follow-up.
- Attend staff meetings and complete mandatory training.
- Manage time efficiently and use appropriate resources to perform responsibilities.
- Support a positive patient and family experience and collaborate to coordinate care and address needs.
- Prioritize safety by identifying and eliminating risks.
- Protect patient privacy by complying with HIPAA guidelines.
- Communicate professionally, build strong working relationships, and identify, analyze, and solve problems.
- Accept responsibility for decisions and actions and follow regulatory and company policies and procedures.
Benefits
- Paid time off.
- Matching 401(k).
- Annual merit increases.
- Mental health and counseling programs.
- Dental and orthodontic coverage.
- Vision insurance.
- Health care with low premiums.
- Short-term disability.
- Access to virtual health and wellness.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
