Medical Office Specialist - Nephrology - Physician Practice

Hackensack Meridian Health•Teaneck Township, NJ

1d•$22

About The Position

The Medical Office Specialist performs secretarial and administrative duties for an outpatient medical office, organizing and managing departmental operations and handling front desk functions in an ambulatory setting. The role supports the care team and helps ensure patients have a positive experience during check-in, scheduling, registration, and check-out, as well as with appointment needs and concerns after their visit. The specialist provides courteous service to patients and visitors, manages registration and payment processes, maintains accurate patient information in the electronic medical record (EMR), and supports office communications, scheduling, documentation, and daily administrative needs. The position may require travel to provide coverage at other locations.

Requirements

High school diploma, GED, GED-equivalent program, and/or equivalent experience.
At least 1 year of experience working with the public in a customer-service setting.
Ability to manage multiple tasks in a fast-paced, visible environment while maintaining a professional and confident demeanor in stressful situations.
Ability to navigate competing priorities and manage time efficiently.
Ability to travel to various locations.
Reliable transportation.
Proficient computer skills, including Microsoft Office and/or Google Suite platforms.
Excellent written and verbal communication skills.

Nice To Haves

Associate degree.
At least 1 year of related work experience in a physician practice or hospital setting.
EMR/EHR experience.
Prior clerical training or knowledge.

Responsibilities

Promote patient satisfaction through friendly, helpful interactions; greet patients and visitors promptly and courteously, and communicate potential satisfaction issues to direct leaders.
Manage patient check-in and check-out.
Obtain and verify required demographic information, including date-stamping or copying insurance cards.
Collect copayments and applicable balances and verify insurance eligibility.
Ensure appropriate referrals are obtained for specialty offices.
Ensure patients complete required paperwork, including face sheets, ABN forms, and HIPAA forms.
Enter patient demographic information accurately in the EMR and, depending on specialty, download specific health data into the EMR.
Assist patients with e-check-in, iPads, kiosks, and other needs.
Monitor and complete EMR workflows, including scheduling, cancellations, registration-error reconciliation, and referral information; escalate appropriately to optimize provider scheduling.
Receive and direct communications through the EMR, phone, email, RightFax, and other channels; interpret routine policies and procedures, resolve routine matters, and escalate other matters in a timely manner.
Review and distribute daily mail and correspondence to appropriate staff, and prepare documents and reports as needed.
Maintain patient confidentiality.
Prioritize work and follow up with peers to ensure tasks are completed and high-quality patient care is supported.
Review procedure preparation and instructions with patients as needed.
Reconcile payment methods for accurate daily bank deposits and sign and date completed daily cash/payment receipts.
Address front-end office needs and escalate issues such as low office-supply inventory or peripheral-equipment needs to the Practice Manager or designee.
Travel to other locations as needed to provide coverage.
Perform other duties and projects as assigned and adhere to HMH organizational competencies and standards of behavior.