Medical Office Specialist

South Heart Clinic•Harlingen, TX

4d•Onsite

About The Position

South Heart Clinic is seeking a dependable, professional, and patient-focused Medical Office Specialist to support daily front-office operations at its outpatient medical clinic in Harlingen, Texas. The role assists patients with registration and scheduling, verifies insurance information, processes payments, and maintains accurate patient records while protecting confidentiality and complying with HIPAA regulations. The position involves frequent interaction with patients, visitors, providers, and administrative staff. The successful candidate will manage multiple responsibilities in a fast-paced setting while maintaining accuracy, professionalism, and a positive patient experience.

Requirements

High school diploma or equivalent required.
Strong verbal and written communication skills.
Excellent organizational skills and attention to detail.
Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment.
Professional, courteous, and compassionate approach to patient care.
Basic computer skills and ability to learn new software systems.
Ability to maintain patient confidentiality and follow HIPAA requirements.
Dependable, punctual, and able to work collaboratively with providers and coworkers.

Nice To Haves

Additional education or training in medical office administration, healthcare administration, or a related field, including an associate degree, technical college coursework, or relevant professional certifications.
Previous medical office, healthcare administration, or customer service experience.
Familiarity with electronic medical records (EMR), medical billing systems, and appointment scheduling software.
Knowledge of insurance verification, patient registration, and payment collection procedures.

Responsibilities

Greet patients and visitors promptly and courteously, providing a welcoming and professional experience.
Check in patients and enter, verify, and update demographic, insurance, and other required information in the electronic medical record (EMR) and medical billing systems.
Schedule, cancel, and reschedule patient appointments according to office policies and scheduling procedures.
Maintain appointment schedules, send appointment reminders, and monitor missed appointments as needed.
Answer multiple telephone lines professionally, direct calls to appropriate personnel, document messages accurately, and follow up on return calls when necessary.
Communicate with patients, providers, and other healthcare team members to support efficient office operations.
Verify patient insurance eligibility, benefits, demographics, and authorization requirements as applicable.
Collect patient copayments, cash payments, and other applicable balances in accordance with office procedures.
Enter charges and payments accurately into appropriate computer systems.
Maintain accurate patient registration and financial documentation.
Keep the front desk, work area, and patient lobby clean, organized, and presentable.
Protect patient privacy and maintain confidentiality in accordance with HIPAA regulations and clinic policies.
Attend staff meetings and participate in training as required.
Perform other related duties as assigned to support clinic needs.